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Technical Expert

2 months ago

Sydney, New South Wales, Australia KBR Full time

About KBR

KBR is a leading provider of science, technology, and engineering solutions to governments and companies around the world. With a diverse team of experts, we deliver complex projects and provide innovative solutions to our clients.

The Opportunity

We are seeking a highly motivated Technical Specialist (L3) with Defence industry experience to join our team. As a Technical Specialist (L3), you will be part of a level 3 team of subject matter experts that is responsible for providing technical expertise for clients Microsoft Exchange/Teams environments and providing L3 Microsoft Exchange/ Teams incident management within their ITSM toolset.

Key Responsibilities

  • Provide L3 Technical Support and administration via clients ITSM toolset within the Service health indicator (SHI'S) timeframe
  • Third Party Vendor Engagement
  • Participate in client projects when required
  • Develop and Update standard Operating Procedures (SOP'S)
  • Develop and update exchange Detailed level design
  • Participate in out of hours activities as required

Requirements

  • Demonstrated knowledge in Microsoft Exchange 2016/2019 and integrated technologies
  • Demonstrated hands on experience in complex Microsoft exchange Enterprise environment
  • Demonstrated experience in configuring and administration of high availability environments for on-prem exchange services
  • Demonstrated experience in archiving solutions for exchange
  • Demonstrated Knowledge of Microsoft exchange security hardening practices
  • Demonstrated knowledge in Domino/Lotus Notes products
  • Demonstrated knowledge & Experience in Skype for business/teams' enterprise environments
  • Proficiency in advanced scripting, such as PowerShell
  • ITIL V3/V4 certification
  • NV2 security clearance is require

Desirable

  • Bachelor's degree in computer science or related field
  • Microsoft Certifications or equivalent experience

Benefits of KBR

  • A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
  • Flexible working conditions
  • Competitive salary (including annual reviews)
  • Paid Parental leave
  • Paid Reservist leave
  • Income protection
  • Corporate rewards
  • Salary packaging/Novated leasing
  • Discounted employee stock purchase plans
  • Flu shots, skin checks and private health insurance discounts
  • Career development: Online learning, mentorship and career pathways