Technical Support Expert

1 month ago

Sydney, New South Wales, Australia First Focus Full time

**About First Focus**

We are a leading mid-market Managed Service Provider, dedicated to delivering exceptional IT solutions to our clients. With a strong presence in Australia, New Zealand, Philippines, South Africa, and Ireland, we have a diverse and dynamic team of experts who share a passion for innovation and customer satisfaction.

**Our Culture**

We pride ourselves on being a great place to work, with a culture that values collaboration, open communication, and continuous learning. Our team is comprised of talented individuals who are passionate about delivering outstanding results and making a real difference in the lives of our clients.

**The Role**

We are seeking an exceptional Senior Service Desk Engineer to join our team. As a key member of our support team, you will be responsible for providing ad hoc and contract onsite desktop and IT infrastructure support to our customers across various locations.

**Key Responsibilities**

  • Provide technical support and troubleshooting services to our clients, ensuring prompt and effective resolution of IT issues.
  • Collaborate with our project team to deploy solutions and implement new technologies.
  • Install and configure servers, networking equipment, and other IT infrastructure, ensuring seamless integration and optimal performance.
  • Develop and maintain strong relationships with our clients, understanding their technical needs and providing tailored solutions to meet their requirements.
  • Stay up-to-date with the latest industry trends and technologies, applying this knowledge to improve our services and deliver exceptional results.
  • Work closely with our account management team to identify opportunities for growth and expansion, ensuring our clients receive the best possible service.
  • Participate in technical presales activities, providing expert advice and guidance to our clients and internal stakeholders.
  • Contribute to the development of our technical infrastructure, ensuring it remains secure, scalable, and aligned with industry best practices.

**What We Offer**

We offer a competitive hourly rate, a fantastic work culture, and the opportunity to work with mature clients who value great support. Our dispatch team will liaise with you to negotiate work and opportunities, ensuring you have a steady stream of projects to work on.

**Neurodiversity Welcome**

We welcome applications from Neurodiverse candidates and are committed to creating an inclusive and supportive work environment. We appreciate disclosure of Neurodiverse status along with your application, so we can provide a copy of our Neurodiversity Statement outlining the flexible options we can offer to best showcase your skills.

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