Technical Support Expert
2 weeks ago
Job Summary
We are seeking a highly skilled Technical Support Expert to join our team at Westpac Institutional Banking. As a key member of our IT support team, you will be responsible for delivering effective solutions and business processes to provide BAU and project support for customers' requirements and objectives.
Key Responsibilities
- Anticipate and resolve issues that impact the performance of the organisation and/or achievement of organisation goals.
- Apply theories to develop solutions and resolve issues.
- Conduct system maintenance, including implementation of business recovery, disaster recovery and continuity plans, to deliver system availability, reliability, stability, currency, and recoverability of applications to meet agreed service levels.
- Participate in 24/7 on-call rosters to provide immediate application support in the event of a service disruption or issue.
Requirements
- Excellent and verbal communication skills.
- A customer-focused mindset and be self-driven.
- Expert knowledge of UNIX commands & shell scripting and/or constructing Splunk queries.
- Experience in Monitoring & Health-Check of UNIX based environments including Oracle database/IBM MQ Series.
- Support of Prod/non-Prod environments on High Availability and Disaster Recovery.
- Experience in Incident, Problem and Change Management.
- Availability for on-call requirement once in every four weeks.
What We Offer
We offer a collaborative team environment, competitive remuneration, and a wide range of employee benefits to help you manage your priorities. Join us and shape your career path through personalised upskilling, mentoring, and training opportunities.
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