Product Support and Coordination Specialist

3 weeks ago


Perth, Western Australia Epiroc Australia Pty Ltd Full time
Job Overview

We are seeking a proactive and self-motivated Product Support and Coordination Specialist to join our expanding Product Support team in Perth, Australia.

About the Role

The successful candidate will oversee the commissioning of new equipment and provide effective after-sales technical support. They will facilitate training programs for customers and internal personnel, preparing and managing comprehensive technical documentation and reports. The specialist will act as a key point of contact between Epiroc and customers, addressing technical issues and ensuring high levels of satisfaction.

Key Responsibilities:
  • Coordinate the support and development of rock drilling equipment, including SmartROC, PowerROC, and FlexiROC series drill rigs.
  • Oversee the commissioning of new equipment and ensure efficient after-sales technical support.
  • Prepare and manage comprehensive technical documentation and reports.
  • Act as a key point of contact between Epiroc and customers, addressing technical issues and ensuring high levels of satisfaction.
  • Frequent travel within Australia, including customer sites and occasional short-notice trips.
Requirements:
  • Australian-recognised trade certificate is required.
  • Experience in a Technical Support or Drill Fitter role, with expert-level knowledge of Epiroc products and troubleshooting skills.
  • Previous experience delivering technical and product training.
  • Excellent verbal and written communication abilities.
  • Ability to prepare detailed and accurate documentation.
  • Willingness to travel frequently and adapt to varying schedules.
What We Offer:
  • $90,000 - $120,000 per annum salary package (dependent on experience) with salary sacrificing options.
  • Flexible rosters and working arrangements to suit your lifestyle.
  • Support from a global company with opportunities for career mobility.
  • Access to internal and external training programs to help you excel in your role.
Join Us:

This is an exciting opportunity for a skilled individual to advance their career with Epiroc, working in our Perth facilities and on-site with customers across Australia.



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