Product Support Coordinator

3 weeks ago


Perth, Western Australia Epiroc Australia Pty Ltd Full time
Company Overview

Epiroc Australia Pty Ltd is a global leader in innovative product engineering solutions, delivering world-class equipment and services to the construction and mining sectors.

We pride ourselves on our commitment to safety standards, collaborative approach, and customer satisfaction.

Salary

The estimated salary for this role ranges from $85,000 to $110,000 per annum, depending on experience.

Job Description

This is an exciting opportunity to join our expanding Product Support team as a Product Support Coordinator – Surface Drills.

You will be responsible for coordinating the support and development of a range of rock drilling equipment, including the SmartROC, PowerROC, and FlexiROC series drill rigs.

  • Oversee the commissioning of new equipment and ensure effective after-sales technical support.
  • Facilitate training programs to enhance the skills of both customers and internal personnel.
  • Prepare and manage comprehensive technical documentation and reports.
  • Act as a key point of contact between Epiroc and customers, addressing technical issues and ensuring high levels of satisfaction.
  • Frequent travel within Australia, including customer sites and occasional short-notice trips.
Required Skills and Qualifications
  • A strong commitment to maintaining safety standards and a collaborative approach.
  • An Australian-recognised trade certificate is required.
  • Experience in a Technical Support or Drill Fitter role, with expert-level knowledge of Epiroc products and troubleshooting skills.
  • Previous experience delivering technical and product training.
  • Excellent verbal and written communication abilities.
  • Ability to prepare detailed and accurate documentation.
  • Willingness to travel frequently and adapt to varying schedules.
Benefits
  • Attractive salary packages with salary sacrificing options.
  • Flexible rosters and working arrangements to suit your lifestyle.
  • Support from a global company with opportunities for career mobility.
  • Access to internal and external training programs to help you excel in your role.


  • Perth, Western Australia Epiroc Australia Pty Ltd Full time

    Job OverviewWe are seeking a proactive and self-motivated Product Support and Coordination Specialist to join our expanding Product Support team in Perth, Australia.About the RoleThe successful candidate will oversee the commissioning of new equipment and provide effective after-sales technical support. They will facilitate training programs for customers...


  • Perth, Western Australia Edith Cowan University Full time

    Job Title: Production CoordinatorJob Summary:The Production Coordinator will provide administrative and technical support to the production team at WAAPA, ensuring the smooth execution of events and productions.Key Responsibilities:Production Coordination: Assist the Production Manager in coordinating productions, including scheduling, venue management, and...


  • Perth, Western Australia Mills Recruitment Full time

    Estimated Salary: $85,000 - $110,000 per annumAbout the CompanyMills Recruitment is a leading recruitment agency in Perth specialising in high-quality construction products.We are working in partnership with a well-established manufacturing company based in South Perth to find a highly skilled Production Planner/Scheduler.Job DescriptionThis role ensures...


  • Perth, Western Australia Epiroc Australia Pty Ltd Full time

    OverviewEpiroc Australia Pty Ltd is a global leader in innovative product engineering solutions, distinguished by our commitment to delivering world-class equipment and services to the construction and mining sectors. Our cutting-edge technologies and exceptional support define our industry-leading status.

  • E&I Coordinator

    1 week ago


    Perth, Western Australia Upstream Production Solutions Full time

    Upstream Production Solutions E&I Coordinator JobWe are currently seeking an experienced Electrical and Instrumentation (E&I) Coordinator to join our team at GR Production Services, a leading provider of operations, maintenance, projects, and advisory services to the energy and resources industries.About the RoleThe successful candidate will be responsible...


  • Perth, Western Australia Roy Hill Full time

    Experience a challenging and rewarding career at Roy Hill, a world-class mining company in Western Australia. As an Iron Ore Production Coordinator based at our Remote Operations Centre (ROC) in Perth, you will play a pivotal role in ensuring the smooth operation of our mine site.We are seeking a skilled Mine Controller to coordinate and optimise the...


  • Perth, Western Australia CoreStaff Full time

    Job TitleProduction Team CoordinatorAbout the RoleWe are currently seeking a Production Team Coordinator to lead a team of 10 people in the production of steel conveyor frames at our valued partner located in Bayswater.Key ResponsibilitiesAllocating tasks to team members based on their skills and workload to ensure efficient productionPrioritizing tasks to...


  • Perth, Western Australia KE Select Full time

    Production Planner & Scheduler RoleAbout the CompanyWe are partnering with a leading pharmaceutical manufacturing facility that provides contract manufacturing services. This company is a top supplier of sterile liquid pharmaceuticals globally, backed by a successful parent company with multiple organizations under its umbrella.About the RoleAs the...


  • Perth, Western Australia CBRE Full time

    Are you looking for a challenging and rewarding career in project management? CBRE, the world's leading commercial real estate services and investment firm, has an exciting opportunity for a Project Management Coordinator to join their team.We offer a competitive salary of approximately $45,000 - $60,000 per year, depending on experience and location. Our...


  • Perth, Western Australia Epiroc Australia Pty Ltd Full time

    As a Technical Support Coordinator with Epiroc Australia Pty Ltd, you will play a vital role in ensuring the success of our customers by providing exceptional technical support and coordination services.About EpirocEpiroc is a global leader in innovative product engineering solutions, distinguished by its commitment to delivering world-class equipment and...


  • Perth, Western Australia Epiroc Australia Pty Ltd Full time

    About the Role:Epiroc Australia Pty Ltd is seeking a Product Specialist Coordinator – Surface Drills to join our expanding Product Support team. This role involves coordinating the support and development of a range of rock drilling equipment, including the SmartROC, PowerROC, and FlexiROC series drill rigs.Key Responsibilities: Oversee the commissioning...


  • Perth, Western Australia Upstream Production Solutions Full time

    About the RoleWe are seeking an experienced Electrical and Instrumentation Coordinator to join our team at GR Production Services in Perth CBD. This is a permanent position with an immediate start, offering a competitive salary and a great work-life balance.


  • Perth, Western Australia Rentokil Initial Full time

    Job DescriptionRentokil Initial is a leading global company with 38,000 colleagues across 66 countries. We offer various learning and development programs to enhance skills.We are looking for a Customer Support Operations Coordinator to join our team in Perth on a full-time basis.This role involves utilizing customer service experience to build...


  • Perth, Western Australia Epiroc Full time

    Job OverviewEpiroc is a leading manufacturer of cutting-edge equipment for the mining and construction industries.We are seeking an Operations Support Coordinator to join our team in Perth. As an Operations Support Coordinator, you will play a critical role in overseeing remote support activities, managing escalations, optimizing support services, and...

  • Support Coordinator

    4 weeks ago


    Perth, Western Australia inx software Full time

    Unlock your career potential in a dynamic, fast-growing global software company.We are seeking an exceptional Executive Assistant to join our team and provide comprehensive administrative support to senior executives. This role is ideal for someone with excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently...


  • Perth, Western Australia Epiroc Full time

    About the RoleWe are seeking a highly skilled Technical Support Coordinator to join our team in Perth. As an Applications Specialist Coordinator, you will play a critical role in overseeing remote support activities, managing escalations, and promoting effective communication between stakeholders.Key ResponsibilitiesPrioritize and allocate resources for...


  • Perth, Western Australia Cummins Full time

    Product Support Advisor RoleWe are seeking a skilled Product Support Advisor to join our team at Cummins. As a Product Support Advisor, you will be responsible for delivering exceptional support to our customers, prioritizing fleet availability of Cummins powered equipment.Key Responsibilities:Complete breakdown repairs and maintenance on siteDiagnose and...


  • Perth, Western Australia Epiroc Australia Pty Ltd Full time

    Epiroc Australia Pty Ltd is a global leader in innovative product engineering solutions, distinguished by our commitment to delivering world-class equipment and services to the construction and mining sectors. Our cutting-edge technologies and exceptional support define our industry-leading status.Salary PackageWe offer an attractive salary package with...


  • Perth, Western Australia Michael Page Full time

    Accounting Firm OpportunityWe are seeking a highly organized and detail-focused Technical Support Coordinator to join our team in the Perth CBD.About Our Client:Michael Page is partnering with a leading Accounting Firm that offers a comprehensive range of accounting and advisory services to a diverse clientele.Estimated Salary: $60,000 - $80,000 per annum...


  • Perth, Western Australia Metso Outotec Full time

    We are seeking a skilled Technical Support Operations Coordinator to join our team at Metso Outotec. This role offers a competitive salary of around $90,000 per year, depending on experience and location.Job OverviewMetso Outotec is an industry leader in sustainable technologies and end-to-end solutions for the aggregates, minerals processing, and metals...