Product Support Coordinator
3 weeks ago
Epiroc Australia Pty Ltd is a global leader in innovative product engineering solutions, delivering world-class equipment and services to the construction and mining sectors.
We pride ourselves on our commitment to safety standards, collaborative approach, and customer satisfaction.
SalaryThe estimated salary for this role ranges from $85,000 to $110,000 per annum, depending on experience.
Job DescriptionThis is an exciting opportunity to join our expanding Product Support team as a Product Support Coordinator – Surface Drills.
You will be responsible for coordinating the support and development of a range of rock drilling equipment, including the SmartROC, PowerROC, and FlexiROC series drill rigs.
- Oversee the commissioning of new equipment and ensure effective after-sales technical support.
- Facilitate training programs to enhance the skills of both customers and internal personnel.
- Prepare and manage comprehensive technical documentation and reports.
- Act as a key point of contact between Epiroc and customers, addressing technical issues and ensuring high levels of satisfaction.
- Frequent travel within Australia, including customer sites and occasional short-notice trips.
- A strong commitment to maintaining safety standards and a collaborative approach.
- An Australian-recognised trade certificate is required.
- Experience in a Technical Support or Drill Fitter role, with expert-level knowledge of Epiroc products and troubleshooting skills.
- Previous experience delivering technical and product training.
- Excellent verbal and written communication abilities.
- Ability to prepare detailed and accurate documentation.
- Willingness to travel frequently and adapt to varying schedules.
- Attractive salary packages with salary sacrificing options.
- Flexible rosters and working arrangements to suit your lifestyle.
- Support from a global company with opportunities for career mobility.
- Access to internal and external training programs to help you excel in your role.
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