Personal Banking Specialist

5 days ago

Box Hill North, Victoria, Australia Westpac Full time

About the Role

We are seeking a skilled Personal Banking Specialist to join our team at Westpac's Box Hill branch. As a key member of our branch network, you will engage with customers, deliver a seamless banking experience, and empower them to make the most of their money.

Key Responsibilities

  • Manage transactional and savings needs for customers
  • Connect customers with specialists when required
  • Proactively engage with customers via phone or email

Requirements

  • Mandarin language capability is highly advantageous
  • Sales Experience: a proven ability to meet and exceed sales targets
  • Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy
  • Customer Service Experience: ideally in a customer-facing role
  • Personality: an energetic personality coupled with a genuine passion for helping people
  • Resilience: the ability to remain calm and composed while managing challenging situations or difficult customers
  • Team Player: ability to work effectively with colleagues to support branch goals and deliver outstanding service
  • Adaptability: a will to learn and adapt to new banking procedures and technologies

What We Offer

At Westpac, we are committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role.

Why Join Us

You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, you'll keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure.

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