Customer Service Representative

6 days ago


Perth, Western Australia City of Perth Full time
About the Role

As a Customer Service Representative with the City of Perth, you will play a vital role in delivering exceptional service to our community and visitors. You will be part of a dynamic team that is passionate about making a difference.

Key Responsibilities
  • Provide first-class customer service across various channels, including concierge, telephone, social media, and email.
  • Assist customers by providing up-to-date information on the City's activities, events, and current matters.
  • Deliver high standards of service by meeting key performance indicators (KPIs), seeking feedback, working collaboratively, and participating in training.
What We're Looking For
  • You can work well in a team and independently.
  • Strong written and verbal communication skills are essential.
  • You must be able to navigate numerous systems to support our customers.
  • Experience in frontline customer service and familiarity with delivering service expectations are highly valued.
  • Ability to prioritize tasks effectively.
Eligibility

To be eligible for this role, you must demonstrate:

  • A right to work in Australia (e.g., a birth certificate, current passport, or current visa).
  • A satisfactory National Police Clearance dated within 3 months.
Salary and Benefits

The successful applicant will receive a competitive salary of approximately $69,590 per annum, plus superannuation benefits.

We offer a range of benefits, including:

  • Full-time, part-time, permanent, and casual opportunities.
  • On-site CBD location with flexible working arrangements.
  • Opportunities for professional development and career growth.
Why Join Us?

We're committed to building a diverse, inclusive, and welcoming team that reflects the City of Perth community. We encourage applications from people of all ages, cultures, abilities, sexual orientation, and gender identities.



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