Concession Manager

2 weeks ago


Bondi Junction, New South Wales, Australia Bendon Group Full time
About the Role

Bendon Group is seeking a highly motivated and experienced Concession Manager to lead our MYER Bondi store team. As a key member of our retail team, you will be responsible for driving sales growth, delivering exceptional customer service, and developing a high-performing team.

Key Responsibilities
  • Team Leadership: Lead, develop, and empower a dedicated team to achieve sales targets and provide exceptional customer service.
  • Customer Service: Champion exceptional customer service in-store, ensuring a personalized and empowering experience for all customers.
  • Product Knowledge: Become BRA-FIT certified to provide expert fitting guidance and ensure customers receive the best possible experience.
  • Visual Merchandising: Implement visual merchandising in-store to Bendon standards and guidelines, creating an engaging and inviting shopping environment.
  • Operational Excellence: Focus on operational excellence through tasks such as loss prevention, stock processing, and KPI achievement.
  • Training and Development: Empower team members to participate in training initiatives and opportunities for growth within Bendon's training and development programs.
  • Analysis and Reporting: Analyze sales data, report, and roster through Power BI and Ready Tech/Zambion to drive performance improvement and optimization.
  • SEAMS Approach: Advocate for Bendon's SEAMS approach, interacting with customers to make them comfortable and confident throughout the fitting process.
Requirements
  • Leadership Skills: Ability to build rapport quickly and establish effective working relationships.
  • Customer Service Skills: Exceptional customer service skills, with a proven track record of delivering high-quality service.
  • Retail Experience: Previous experience working in retail, with a proven track record of driving sales to achieve and exceed store KPIs and budgets.
  • Attention to Detail: Attention to detail, with a can-do attitude and ability to learn quickly.
  • Concession Experience: Previous experience in a retail store management role, with concession experience highly regarded but not essential.
About Bendon Group
  • Culture: We are dedicated to empowering women for life, creating a culture of confidence and comfort.
  • Induction Program: Our 12-week induction program ensures you have everything you need to thrive in your role.
  • Recognition and Rewards: You will be rewarded and recognized every day with the team, customers, and individual incentives based on KPIs.
  • Career Development: We are committed to your career growth, with a talent and succession program to help you succeed in your goals.


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