Payment Specialist Role

1 day ago

Sydney, New South Wales, Australia beBeeProblem Full time $60,000 - $90,000
Job Opportunity

We are seeking a highly skilled and experienced payment specialist to fill this role. The ideal candidate will have excellent problem-solving skills, ability to handle escalations in an efficient manner, and exceptional customer service and communication skills.

About the Job
  • Solve problems related to claiming payments through NDIS/HCP funding.
  • Process incoming communications concerning invoicing.
  • Build and maintain relationships with stakeholders across the Disability and Aged Care sectors.
  • Maintain accurate records and updates in Salesforce.
  • Provide support across multiple roles within Finance when required.
  • Carefully assign and allocate receipts to customer invoices across various payment methods.
  • Reconcile bank accounts daily and actively address & resolve any unreconciled amounts.
  • Daily processing of customer direct debits, credit card payments and other banking transactions.
  • Support customers with complex and escalated payment issues and disputes by email and phone.
Requirements
  • 2+ years experience in either Accounts Receivable, NDIS Plan Management, Support Coordination or the Disability sector (with exposure to payments).
  • Knowledge of NDIS funding (desirable).
  • Intermediate Excel skills would be advantageous.
  • Exceptional problem solving skills.
  • Ability to handle escalations in an efficient, empathic manner.
  • Excellent Customer Service and Communication skills.
  • Ability to build exceptional relationships with customers, colleagues and Disability/Aged Care Providers.
Benefits
  • Pursue your career - learn from industry experts, experienced leaders, and on-the-job opportunities.
  • Access parental leave - 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
  • Work with flexibility - we're a hybrid workplace, balancing time in the office with remote work.
  • Flexi Leave Days - get one extra paid leave day per quarter for what makes you happy.
  • Take a floating public holiday - acknowledge a significant day your way with family and friends.
  • Be rewarded - celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.

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