Community Hub Ambassador

1 week ago

Sydney, New South Wales, Australia beBeeService Part time $65,714 - $90,441
Job Opportunity: Facility Support Officer

 

The Community Hubs and Parramatta Town Hall provides an exciting opportunity to join in setting a new benchmark for customer service delivery excellence for the community while working as part of a dynamic team.

As the Facility Support Officer, you will deliver exceptional customer experience and contribute to the achievement of strategic objectives and vision for the city as Sydney's Global City.

You will be based at Wentworth Point Community Centre and Library but may work in various other Community Hub locations, playing a key role in customer service with the on-ground delivery of venue hire, programs, and events within the facilities.

Key Responsibilities:

  1. Provide high-quality customer service, answer queries, and assist customers in the use of Council community facilities.
  2. Ensure facilities are clean, tidy, and presentable - setting them up and packing them down in alignment with the needs of the customer.
  3. Arrange furniture, equipment, and assist customers with logistics such as access to the venue, loading dock, or other.
  4. Check daily booking registers and follow tasks to deliver exceptional customer service.

About You

This is an opportunity to showcase dedicated customer-service skills with the ability to trouble-shoot and think outside the box.

To be successful in this role, you must bring the following:

  • A minimum of High School Certificate or equivalent qualification.
  • Paid Working with Children Check (NSW).
  • Strong attention to detail.
  • Capacity to maintain equipment and monitor consumable stock items.
  • Communicate appropriately with clients and colleagues.
  • Customer Service experience.
  • Demonstrated experience in facilities/venue care and preparation.
  • Demonstrated ability to carry out or troubleshoot minor maintenance tasks. Ability to understand and follow EEO, WHS, and ethical practice principles.

What's On Offer

This Permanent Part-Time position offers attractive remuneration from $65,814 plus 11.5% Superannuation.

In addition, we also offer excellent employee benefits, including:

  • 14 weeks paid parental leave.
  • Access to Long service leave after 5 years.
  • Central Parramatta location (Public transport at our door, discounted parking).
  • Learning and development opportunities. Health and wellbeing programs (Fitness Passport, Flu Shots, and more).

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