Technical Support Specialist

1 month ago


Brisbane, Queensland, Australia Civica Full time

We're Civica, a leading provider of software solutions for public services. Our mission is to empower citizens and public sector organizations through innovative technology.

As a Technical Support Consultant, you'll play a critical role in delivering exceptional customer experiences. Your primary focus will be on providing timely and effective support for our clients, ensuring their applications run smoothly and efficiently.

About the Role:

This is an exceptional opportunity to join our Health Business Unit as a permanent Technical Support Consultant. Your responsibilities will include:

  • Providing outstanding customer service, resolving technical issues, and offering tailored advice to clients.
  • Adhering to our Service Management policies, processes, and procedures, ensuring seamless ticket handling, incident management, and request fulfillment.
  • Collaborating with the team to maintain high-quality service standards and adhere to business and information security processes.

What You'll Achieve:

As a Technical Support Consultant, you'll have the opportunity to make a real impact on our clients' success. You'll work closely with our clients to understand their needs, provide expert guidance, and ensure their applications run smoothly. Your contributions will be invaluable in helping us deliver exceptional customer experiences and drive business growth.

Why Civica?

We're passionate about using technology to improve public services and make a positive impact on citizens' lives. As a Technical Support Consultant, you'll be part of a dynamic team that's dedicated to excellence, innovation, and customer satisfaction. We offer a collaborative and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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