Network Installation and Support Specialist

2 weeks ago

The Range, Australia beBeeWifitechnician Full time $40,000 - $80,000
Job Description

We are seeking an experienced Wi-Fi technician to join our team as a Network Installation and Support Specialist. This is a fantastic opportunity to work with cutting-edge technology and provide excellent customer service.

This role will involve installing and configuring Wi-Fi networks, including routers, extenders, and other related equipment. You will also be responsible for troubleshooting issues related to Wi-Fi connectivity and performance, as well as managing and maintaining existing networks.

Key Responsibilities
  • Installation and Setup: Install and configure Wi-Fi networks, including routers, extenders, and other related equipment.
  • Troubleshooting: Diagnose and resolve issues related to Wi-Fi connectivity and performance.
  • Network Management: Manage and maintain existing Wi-Fi networks, including channel selection, signal strength adjustments, and interference management.
  • Customer Support: Provide excellent customer service by addressing customer concerns and explaining technical information in an understandable manner.
Requirements
  • Technical Expertise: Strong understanding of Wi-Fi technology, including standards (e.g., 802.11ac, 802.11ax), encryption methods, and networking principles.
  • Experience: Previous experience as a Wi-Fi technician or in a similar role. Hands-on experience with installation, configuration, and troubleshooting of Wi-Fi networks is highly desirable.
  • Customer Service Skills: Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical customers.
  • Problem-Solving Abilities: Strong analytical skills to identify and resolve technical issues effectively.
Benefits
  • Equity: Employees are eligible for equity participation.
  • Holiday Time Off: Generous holiday time off policy.
  • Birthday Day Off: A paid day off on your birthday.
  • Pension Scheme: Contributory pension scheme available.
  • Phone Allowance: A monthly phone allowance.
  • Healthcare Cash Plan: Access to a healthcare cash plan.
  • Cycle to Work: Cycle to work scheme available.
  • Employee Assistance Programme: Confidential employee assistance programme.
  • PPE and Uniform Provided: Personal protective equipment and uniform provided.
  • IT Equipment Provided: IT equipment provided for work use.
  • Remote Working: Opportunities for remote working.
  • Discounted Gym Memberships: Discounted gym memberships available.
  • Retail Offers: Exclusive retail offers.
  • Company Events: Regular company events.
  • Travel Expenses Paid: Travel expenses paid for business travel.
  • YouFibre Broadband: Access to YouFibre broadband.
  • Life Assurance: Life assurance provided.
  • Colleague Referral Scheme: Colleague referral scheme available.
  • Continuous Development: Opportunities for continuous development and training.

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