Senior Software Technical Support Specialist

5 days ago

Sydney, New South Wales, Australia beBeeSoftware Full time $90,000 - $120,000

About the Opportunity

Are you a skilled Software Technical Support Engineer looking to take your career to the next level? Do you have experience in application support and a passion for delivering exceptional customer experiences?

Job Description
  • We are seeking an experienced Software Technical Support Engineer to join our dynamic team, providing expert technical support to our customers across Australia and New Zealand.
  • You will be responsible for troubleshooting and resolving complex software issues, collaborating with colleagues to ensure seamless customer experiences, and contributing to digital self-help materials to promote faster problem resolution.

Key Responsibilities:

  1. Owning, investigating and resolving complex software issues, proposing work-a-rounds for customers.
  2. Accurate and timely documentation of activities and findings in case management system.
  3. Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team.
  4. Collaboration with colleagues in other support centres and departments.
  5. Focus on customer experience, contributing a successful interaction. Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions.
  6. Learning every day and actively contributing to the team and our customers.
About You

To succeed in this role, you will need:

  • 2-4 years of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers), including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.
  • Tertiary qualification in Engineering or Computer Science and complemented by a working understating of software and automation hardware communications and setup.
  • Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageous.
  • Ability to demonstrate understanding of Windows operating system, networking concepts and security.
  • Knowledge of general Windows operating system tools and commands that help with diagnosing and troubleshooting software.
  • Working knowledge and understanding or experience with integrating hardware and software.
  • Quick thinking, self-motivated and inspired action is a must to maintain customer satisfaction while resolving issues satisfactorily.

About Our Team

We are a global specialist in energy management and automation, dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. Our technologies ensure that Life Is On everywhere, for everyone at every moment. We are committed to a safe, respectful and inclusive environment where we can all perform at our best. We encourage applications from people of diverse backgrounds and cultures as we recognise the importance and value of diverse perspectives.

Why Join Us?

This is an exciting opportunity to join a dynamic team and contribute to our mission to deliver exceptional customer experiences. If you have the skills and passion to deliver world-class support, we would love to hear from you

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