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Software Technical Support Professional

3 weeks ago

Sydney, New South Wales, Australia beBeeSkill Full time $80,000 - $105,000
Technical Support Specialist Role

The role of a Technical Support Specialist involves delivering exceptional customer service and advanced technical support to internal and external stakeholders for our SureSmile Software.

Key Responsibilities:
  • Manage all order- and software-related queries from customers.
  • Respond to calls and/or emails by gathering requested information, creating cases and following or escalating case to resolution.
  • Support software integrations and exports of STL/DICOM Files.
  • Handle end-to-end management of multiple projects and customer issues.
Requirements:
  • A High School Diploma or equivalent is required.
  • Minimum 2 years of experience working in a Customer Support and/or Technical Support environment is preferred.
  • Dental knowledge and/or experience, preferably in Orthodontics, is a plus.
Skills and Qualifications:
  • Proficient in Microsoft Office Suite, browser-based software, basic computer hardware.
  • Knowledge of CRM systems.
  • Knowledge of technical support software, such as AX, SAP & Salesforce, and SmartSolve.
Leadership Behaviors:
  • Actively articulate and promote the company vision, mission, and values.
  • Advocate on behalf of the customer.
  • Promote high performance, innovation, and continual improvement.

Why this role?

This role offers the opportunity to develop your skills in technical support and customer service while making a positive impact on customers' lives. As a Technical Support Specialist, you will work closely with cross-functional teams to deliver top-notch support and contribute to the growth and success of the organization.