Customer Experience Officer

3 weeks ago

Lismore City Council, Australia Social Futures Full time
Job Title: Customer Experience Officer

We are seeking a passionate and proactive individual to join our reception team at headspace Lismore.

The Customer Experience Officer plays a vital role in ensuring high levels of customer service by providing professional, compassionate, and integrity-driven support to young people, families, and friends.

This role is critical in connecting people to supports and information in a timely manner, while ensuring they feel heard and valued by the service.

Key Responsibilities:
  • Provide exceptional customer service to a diverse community, including young people who may present in distress.
  • Develop and maintain strong interpersonal skills, including effective communication and problem-solving abilities.
  • Utilize technology to efficiently undertake administrative tasks and provide relevant information to stakeholders.
  • Work collaboratively to achieve successful outcomes and prioritize issues to ensure timely resolution.
What We Offer:
  • A supportive and inclusive workplace that celebrates diversity and promotes inclusion.
  • Flexible working options and access to ongoing learning and development opportunities.
  • Generous salary packaging options and a staff well-being program.
  • The opportunity to bank additional days leave per year and prioritize your wellbeing.
About Us:

Social Futures is a Rainbow tick accredited organisation and an equal opportunity employer. We actively recruit from key communities, including Aboriginal and Torres Strait Islanders, LGBTIQSB+, people living with a disability, people with lived experience, and people from culturally and linguistically diverse communities.

We are proud to have received recognition as an accredited Great Workplace by WRK+ and are committed to making positive changes every day.

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