Customer Engagement and Resolutions Officer

3 months ago

Lismore, Australia NSW Department of Communities and Justice Full time

Division: NRRC- Location: Lismore, NSW, AU, 2480- Req ID: 68924- Multiple temporary roles up until June 2025 & June 2026 with possibility of extension
- Roles based in Northern Rivers as well as in Central West with flexible work arrangement options available
- Clerk Grade 7/8 ($106,025- $117,363) plus super and annual leave loading

**About the Agency**

The NSW Reconstruction Authority is a statutory corporation that will improve how NSW plans for disasters and ensure that we recover from them faster.

To reduce the severity and impacts of disasters, the NSW Reconstruction Authority will complete critical planning and preparation with communities, businesses and government. When disaster does strike, we will get recovery started swiftly and coordinate reconstruction efforts across agencies, communities and other stakeholders.

**About the roles**

We are currently recruiting for temporary roles across the Adaptation, Mitigation & Reconstruction Division to support, manage and implement a range of activities to support the delivery of the Resilient Homes Program (RHP) in the Central West and Northern Rivers.

**Project Officer (Northern Rivers)**

The Project Officer performs project management and support activities including preparation of reports and briefs, coordinating resources, maintaining project documentation and implementing and monitoring project plans, to contribute to the delivery of the Resilient Homes Program (RHP) in line with established objectives.

**Customer Engagement and Resolutions Officer (Central West)**

The Customer Engagement and Resolutions Officer supports disaster impacted community members through the Resilient Homes Program (RHP) in the Central West. This role will provide advice, program updates, and navigate complex recovery policies to assist homeowners that have applied for funding under the RHP. This is a face-to-face role in the Central West.

**Location**

**What are we looking for?**

We are looking for team members who can manage the delivery of community focused projects and who develop strong relationships with those they work with.
- Track record of working collaboratively to provide business, project and operational support in a community focused environment
- Ability to be flexible, show initiative and respond quickly when situations change
- Someone who is able to use facts, knowledge and experience to put forward recommendations and work collaboratively with stakeholders to meet agency objectives
- Ability to clearly communicate with a range of internal and external stakeholders as well create opportunities for others to be heard

**Joining our team with a rewarding job in a community-driven agency is just the start. The Authority also offers**:

- Flexible working practices
- Access to learning and development opportunities
- Employee assistance and wellbeing program (with a cool app)
- Workforce that values inclusion
- Competitive pay and conditions
- Fitness Passport with a choice of 200+ gyms and pools across NSW

**Closing date**: 11:59PM, Wednesday 4 September 2024

**_A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months._

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