Supervisor, Healthcare Services LPN

4 weeks ago


Brisbane, Queensland, Australia Loretto Full time

Overview

As a LPN Supervisor at Loretto, you will be responsible for assessing the individual needs of our residents to ensure all personal care is maintained, that medications are taken as prescribed, and the physical, mental, social, recreational and spiritual needs of the residents are being provided for by the programs offered in the facility. With other colleagues, you will plan and provide for the overall comfort, safety, and well-being of the resident. You will monitor and supervise staff providing personal care assistance to residents. You will also monitor adherence to all policy and procedures to assure compliance with DOH and all other pertinent regulations.

Responsibilities


  • Supervise and direct activities of the Certified Home Health Aides including activities of daily living, personal supervision, participation in social and leisure activities, and the provision of companionship and emotional support to residents.
  • Monitor delivery of resident care to ensure excellent customer service and quality expectations are met.
  • Perform any and all functions of personal care as needed.
  • Provide ongoing communication to families, residents, and medical management team to ensure appropriate notifications regarding medical conditions and updates.
  • Supervise and provide care to residents who are ill: report any changes in condition to immediate supervisor promptly; notify family, physicians, and others promptly.
  • Ensure resident medications and supplies are available and in stock. Order and reorder medications per physician orders.
  • Maintain and monitor accurate records for narcotic substances prescribed for residents.
  • Prepare physician consult sheets for medical appointments.
  • Supervise and assist with processes to facilitate prompt and accurate completion of all documentation, such as MARs, medication documentation, 24-hour reports, incident reports, and task sheets.
  • Attend mandatory in-services and professional development programs as required.
  • Promote staff development and participation in training and in-services.
  • Monitor and manage direct care staff effectiveness. Participate in the evaluation, coaching, and disciplinary process for Certified Home Health Aides.
  • Assist in resolution strategies and implementation of plans to address resident or family complaints as they arise.
  • Report safety concerns and any necessary repairs to maintenance department.
  • Monitor daily staffing to ensure and assign adequate staff coverage for residents care.
  • Ensure the smooth operation and delivery of all services and responds appropriately and/or takes action to resolve appropriately in the absence of other department supervisors.
  • Monitor the physical plant for safety, security, and effective operation.
  • Understand the emergency preparedness plan and can verbalize their role during an event.

Job Expectations as a Supervisor


  • Coordinate the work of an assigned group of employees. Communicate work instructions, distribute and monitor work.
  • Act as the primary contact for routine issues in their area of responsibility; may be a 'working supervisor', who performs same work as subordinate staff. The role focus is tactical and execution-oriented.
  • Provide technical training and assistance on new equipment or procedures. Assist in ensuring employees are provided with appropriate resources.
  • May provide input to employee performance and alert manager to employee performance issues.
  • Promote and role model a culture of service excellence and customer service within their functional area.
  • Create, promote, and maintain collaborative relationships and partnerships with peers and staff throughout the organization using active listening, unbiased and non-judgmental language, and open communication style.
  • Use effective communication and critical thinking skills during conflict resolution, problem-solving, decision-making, coaching, and other complex dialogues.


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