Leading Technical Operations

2 days ago


Bayside Council, Australia beBeeService Full time $120,000 - $150,000
Lead Service Delivery Specialist

We're a results-driven organization with an unwavering commitment to growth and innovation. Our consistent expansion has enabled us to attract new clients and take on fresh challenges.

In this role, you will oversee one of our high-performing national teams of technical experts, contributing to the end-to-end service experience for our clients. Your responsibilities will include ensuring Service Level Agreement (SLA) compliance, supporting daily operations, and driving continuous improvement initiatives.

The ideal candidate will possess a proven track record in service delivery or a closely related field within a Managed Services Provider (MSP), Managed Security Services Provider (MSSP), or IT integrator environment. They should also demonstrate solid commercial acumen, with a history of delivering value-added outcomes for clients.

This successful professional will be characterized by exceptional communication and stakeholder management skills, with a talent for building trust and influencing outcomes. They will also be proactive, accountable, and solution-focused, with a keen eye for detail.

We offer a dynamic work environment that values professionalism, clear vision, and strong leadership. Our comprehensive compensation package includes flexible working arrangements and opportunities for personal and professional development.



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