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Service Delivery Professional
3 weeks ago
We are seeking a talented and experienced Customer Service Specialist to join our team. This role offers a rare opportunity to work for a South Australian owned global business that values its employees and provides genuine development and career-growth opportunities.
Key Responsibilities:- Providing exceptional customer service and support to existing and potential customers
- Ensuring timely and accurate data entry and administration of customer enquiries and orders
- Arranging dispatch of products and/or product information to customers
- Developing and maintaining close contact with customers over the phone to promote our products and services and answer customer questions
- Building a positive image of the Company through your interactions with customers
- Proactively addressing customer concerns and requests and identifying solutions
We are looking for someone with previous experience in a similar role delivering excellence in administration support with a focus on customer service in a fast-paced environment. Your calm approach and ability to process orders with a high level of accuracy in a timely manner will ensure your success. You will also demonstrate:
- A high-level of attention to detail
- A passion for customer service
- An excellent phone manner and the ability to build rapport quickly
- Excellent written communication skills
- Ability to think on your feet and offer alternative solutions to meet customer needs
- Resilience and ability to manage to tight timeframes
- Prioritisation/time management and organisational skills
- Problem solving ability
- Ability to use MS Office suite of products
- Exceptional data entry skills
- A desire and ability to work effectively in a team
- A flexible working environment – we acknowledge the mutual benefit of flexible working arrangements
- Market competitive remuneration reviewed regularly
- A commitment to your ongoing professional development through training and career-growth opportunities
- A Company that is committed to corporate social responsibility – through supporting local communities and charities, and our commitment to sustainable and ethical sourcing
- A holistic and comprehensive health and wellbeing program so our people feel supported to be at their best
- Other benefits include: An active social club, Free Flu Vaccinations, Free onsite Parking and Regular Celebrations of Success
