It Service Delivery Professional
1 week ago
About the Opportunity:
Job Overview
We're seeking an experienced Service Delivery Manager to oversee the efficient and effective delivery of IT services within our organization. This strategic role will involve understanding and managing a broad range of services delivered by our central group to internal customers, ensuring high quality and regulatory compliant services are delivered on time and to the required standard.
Key Responsibilities
Establish and maintain strong relationships with internal clients, serving as the primary point of contact for all service-related matters.
Oversee the delivery process, understanding existing and new requirements and ensuring services are delivered on time and to the required standard.
Communicate effectively with internal and external stakeholders, providing updates on service delivery performance through reporting and leading Monthly and Quarterly service reviews.
Understand existing intercompany service agreements; contribute to those agreement structures and ensure any changes are reflected and agreed by relevant parties.
Provide leadership on service management best practices across SME groups involved in delivering services, and develop and implement continuous improvement plans across these areas.
Requirements
To be successful in this role, you'll need:
A good amount of experience as a service delivery manager or similar role.
Enjoy building relationships with your customers and key internal stakeholders.
Ability to analyze service statistics and data to provide high-quality and insightful service reporting aligned to SLAs and KPIs.
Experience of writing service agreements and measuring and improving service delivery to your customers.
Experience of working within a financial services regulatory framework would be beneficial (such as DORA).
Benefits
We offer a comprehensive benefits package, valuing your wellbeing and supporting your development. We're flexible about where and when you work – finding a balance that works for all of us.
About Our Team
The Enterprise Service Management team is part of Enterprise Infrastructure and provides vital management of services delivered across the organization. We're proud of our inclusive culture and encourage applications from the widest mix of talent.
We trust our people to perform their role in the way that works best for them, our clients, and our business. We're a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.
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