Service Delivery Career Professional

1 week ago

Adelaide, South Australia beBeeCareer Full time $180,000 - $220,000
Service Delivery Manager Role

This role is ideal for an experienced professional looking to take their career to the next level. As a Service Delivery Manager, you will be responsible for delivering exceptional service assurance, liaising with internal technical staff on behalf of clients, and providing generalist network consultancy.

You will work closely with an Account Manager/Business Development Manager to assign a patch of larger, strategic clients to manage jointly. Your key responsibilities will include preparing and presenting client operational reporting at monthly meetings, driving enhancements to client SLAs and reporting, and implementing scope and change management.

In addition, you will be responsible for major incident management, driving future technology roadmaps for clients, and recognizing yourself as a subject matter expert in Service Management Operations. You will also continuously improve operations and client engagement, ensuring customer satisfaction through measurable metrics such as NPS.

  • Key Responsibilities:
  • Prepare and present client operational reporting at monthly meetings
  • Drive enhancements to client SLAs and reporting
  • Implement scope and change management
  • Major incident management
  • Drive future technology roadmaps for clients
  • Recognize yourself as a subject matter expert in Service Management Operations
  • Continuously improve operations and client engagement
  • Evaluate customer satisfaction through measurable metrics such as NPS
Required Skills and Qualifications

To succeed in this role, you will require a minimum of 3 years' work experience in a senior Service Management or Customer role, ITIL Service Management accreditation, and strong working knowledge of ITSM service delivery concepts.

You should also have demonstrated ability to position and present at a C-suite level, lead and collaborate with a multi-disciplined team, negotiate, organize, and manage time effectively.

In addition, you will need to possess the ability to work within a team and achieve results through others, influence external & internal stakeholders as part of a continuous improvement lifecycle for customers, and manage and implement change - change agent and ambassador.

  • Essential Skills and Qualifications:
  • Minimum of 3 years' work experience in a senior Service Management or Customer role
  • ITIL Service Management accreditation
  • Strong working knowledge of ITSM service delivery concepts
  • Demonstrated ability to position and present at a C-suite level
  • Lead and collaborate with a multi-disciplined team
  • Negotiate, organize, and manage time effectively
  • Ability to work within a team and achieve results through others
  • Influence external & internal stakeholders as part of a continuous improvement lifecycle for customers
  • Manage and implement change - change agent and ambassador
Benefits

We offer a range of benefits to support your personal and professional development, including:

  • Training and certification bonuses
  • Culture Awards that recognize excellence
  • Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
  • Vibrant, fun social activities
  • Discounted hardware and software
  • An environment that embraces learning and development
Others

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check. Brennan is an equal opportunity employer.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Management

IT Services and IT Consulting

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