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Technical IT Support Specialist
2 weeks ago
The ideal candidate for this position is a highly motivated and customer-focused individual with experience in IT support.
Key Responsibilities:- Provide Level 2 technical support for end-users both onsite and remotely.
- Resolve complex issues related to hardware, software, networking, mobile device management, and cloud platforms.
- Manage support requests escalated from Tier 1 through a ticketing system aligned with ITIL practices.
- Diagnose and resolve internal and external network issues.
- Monitor systems and services to ensure ongoing reliability and performance.
- Assist in the implementation of technical solutions and changes to infrastructure.
- Support virtual desktop environments and related backend systems.
- Demonstrated experience in a customer-focused IT support role.
- Demonstrated experience in Level 2 IT support.
- Practical knowledge of ITIL service management processes and ticketing systems.
- Proven problem-solving skills with the ability to assess issues, identify solutions, and implement them effectively.
- Knowledge of Microsoft 365, Exchange, Azure AD, and network troubleshooting.
- Familiarity with MDM platforms such as Microsoft Intune.
- Proficient with remote support tools and virtual desktop environments.
- Excellent phone and email communication etiquette.
- Strong organisational skills and a proactive approach to learning and development.
- Certificate III in Information Technology or a related field (minimum).
- Diploma in IT Networking or similar qualifications are highly regarded.
- Industry certifications such as CCNA, MCSA, or ITIL (preferred).
- Current valid driver's licence.
- Australian Permanent Residency or Citizenship is required.
- Willing to undergo and maintain relevant worker screening checks and hold a Positive Notice Card.
