Fertility Care Coordinator
4 weeks ago
We are seeking a highly skilled and compassionate Fertility Care Coordinator to join our team at Monash IVF Group.
This is a 12-month contract role with full-time hours, commencing in January 2025. You will be working in a dynamic environment with opportunities for growth and professional development.
Key Responsibilities- Triage incoming calls, emails, and patient inquiries in a timely and efficient manner.
- Admit and discharge patients on the day of their procedure, ensuring a seamless experience.
- Manage patient theatre bookings and monitor day hospital appointments, maintaining accurate records.
- Complete health fund checks and provide financial quotes, ensuring transparency and fairness.
- Provide general administrative support to the clinical team, prioritizing tasks and managing workload effectively.
- Deliver exceptional caring service to all patients, demonstrating empathy and compassion.
- Health fund billing and receipting, ensuring accuracy and attention to detail.
- Previous experience in a busy day hospital or medical environment, preferably with knowledge of medical terminology.
- Excellent telephone manner and communication skills, with the ability to build strong relationships with patients and staff.
- Exceptional computer and IT skills, with proficiency in Microsoft Office Suite.
- Strong attention to detail, with the ability to multitask and prioritize tasks effectively.
- A willingness to learn and adapt to new systems and processes.
- A competitive salary of $65,000 - $75,000 per annum, depending on experience.
- A comprehensive learning and development framework, supporting your professional growth and development.
- Access to a contemporary employee assistance program, promoting physical, mental, social, and financial wellbeing.
- Discounts on Monash IVF Group fertility and ultrasound services.
- Paid IVF leave and paid parental leave, demonstrating our commitment to work-life balance.
- Access to fitness passport, promoting a healthy and active lifestyle.
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