Fertility Care Specialist Coordinator
4 weeks ago
We are seeking a dedicated Fertility Care Specialist Coordinator to join our team at Monash IVF Group. This role offers the chance to make a positive impact on patient care and contribute to the success of our organization.
About the RoleThis is a full-time position with operational hours from 5:00 AM to 5:00 PM, commencing in January 2025. As a Fertility Care Specialist Coordinator, you will be responsible for:
- Triage incoming calls, emails, and patient inquiries
- Admitting and discharging patients on the day of their procedure
- Managing patient theatre bookings and monitoring day hospital appointments
- Accurate data entry into the patient management system
- Completing health fund checks and providing financial quotes
- Providing general administrative support to the clinical team
- Delivering exceptional caring service to all patients
Monash IVF Group is a leading provider of fertility care, specialist imaging, and diagnostic services in Australia and Malaysia. With over 650 employees and 20 Australian fertility clinics, we are committed to delivering high-quality care and ensuring patient satisfaction.
BenefitsWe offer a range of benefits, including:
- A Learning & Development Framework that supports your professional development
- Access to a contemporary Employee Assistance Program for employee wellbeing
- Discounts on Monash IVF Group fertility and ultrasound services
- Paid IVF Leave
- Paid Parental Leave
- Access to Fitness Passport
The estimated annual salary for this position is $60,000-$80,000 AUD, depending on experience and qualifications. We also offer a comprehensive remuneration package, including superannuation and paid leave.
RequirementsTo be successful in this role, you will need:
- Previous experience in a busy day hospital or medical environment
- Knowledge of medical terminology
- Previous experience with health funds
- Excellent telephone manner and general communication skills
- Exceptional computer and IT skills, Microsoft Office Suite essential
- Strong attention to detail
- Ability to work cohesively within a multi-disciplinary team
If you are a motivated and compassionate individual who is passionate about delivering outstanding patient care, please follow the link below to learn more about this exciting opportunity.
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