Senior Fertility Care Coordinator
4 weeks ago
Senior Fertility Care Coordinator
About the Role:We are seeking a highly skilled and compassionate Senior Fertility Care Coordinator to join our team at Monash IVF Group. As a key member of our day hospital, you will play a vital role in delivering exceptional patient care and supporting the wellbeing of patients and their families.
Responsibilities:- Triage incoming calls, emails, and patient enquiries with empathy and professionalism.
- Admit and discharge patients on the day of their procedure, ensuring a seamless experience.
- Manage patient theatre bookings and monitor day hospital appointments with attention to detail.
- Accurately enter data into our patient management system, maintaining confidentiality and adhering to regulatory requirements.
- Complete health fund checks and provide financial quotes, ensuring transparency and accuracy.
- Provide general administrative support to the clinical team, prioritizing tasks and managing competing demands.
- Deliver exceptional caring service to all patients, fostering a positive and supportive environment.
- Process health fund billing and receipting with precision and efficiency.
- Previous experience in a busy day hospital or medical environment, with a strong understanding of medical terminology.
- Knowledge of health funds and previous experience with health fund billing.
- Excellent telephone manner, general communication skills, and computer literacy, particularly with Microsoft Office Suite.
- Strong attention to detail, ability to multitask, and superior time management skills.
- A willingness to work cohesively within a multi-disciplinary team, embracing our values of Care, Collaborate, Communicate, Commitment, and Create.
- A Learning & Development Framework that supports your professional growth and development.
- Access to a contemporary Employee Assistance Program for employee wellbeing.
- Discounts on Monash IVF Group fertility and ultrasound services.
- Paid IVF Leave and Paid Parental Leave.
- Access to Fitness Passport.
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Fertility Care Coordinator
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