Senior Fertility Care Coordinator

4 weeks ago


Mudgeeraba, Queensland, Australia Monash IVF Group Full time
Job Title:

Senior Fertility Care Coordinator

About the Role:

We are seeking a highly skilled and compassionate Senior Fertility Care Coordinator to join our team at Monash IVF Group. As a key member of our day hospital, you will play a vital role in delivering exceptional patient care and supporting the wellbeing of patients and their families.

Responsibilities:
  • Triage incoming calls, emails, and patient enquiries with empathy and professionalism.
  • Admit and discharge patients on the day of their procedure, ensuring a seamless experience.
  • Manage patient theatre bookings and monitor day hospital appointments with attention to detail.
  • Accurately enter data into our patient management system, maintaining confidentiality and adhering to regulatory requirements.
  • Complete health fund checks and provide financial quotes, ensuring transparency and accuracy.
  • Provide general administrative support to the clinical team, prioritizing tasks and managing competing demands.
  • Deliver exceptional caring service to all patients, fostering a positive and supportive environment.
  • Process health fund billing and receipting with precision and efficiency.
Requirements:
  • Previous experience in a busy day hospital or medical environment, with a strong understanding of medical terminology.
  • Knowledge of health funds and previous experience with health fund billing.
  • Excellent telephone manner, general communication skills, and computer literacy, particularly with Microsoft Office Suite.
  • Strong attention to detail, ability to multitask, and superior time management skills.
  • A willingness to work cohesively within a multi-disciplinary team, embracing our values of Care, Collaborate, Communicate, Commitment, and Create.
Benefits:
  • A Learning & Development Framework that supports your professional growth and development.
  • Access to a contemporary Employee Assistance Program for employee wellbeing.
  • Discounts on Monash IVF Group fertility and ultrasound services.
  • Paid IVF Leave and Paid Parental Leave.
  • Access to Fitness Passport.


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