Customer Service Representative

1 month ago


Parramatta, New South Wales, Australia Ashdown People Full time
About the Role

We are seeking a highly skilled Customer Service Officer to join our team at Ashdown People. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Handle escalated customer complaints and inquiries from various channels.
  • Provide and coordinate solution services to customers.
  • Follow the warranties and returns policy to provide good customer outcomes.
  • Carry out administrative duties such as data entry and follow-up calls.
  • Maintain and update customer records in the system, including notes about interactions.

About You

To be successful in this role, you will need:

  • 3+ years' experience in a customer service or call centre environment.
  • A confident, calm, and respectful negotiator who is able to work as part of a team as well as operate with little supervision.
  • Proven experience dealing with difficult customers and conflict resolution.
  • Experience in practical application of the ACL (Australian Consumer Law) in either a retail or manufacturer environment (highly desirable).
  • A high level of written and verbal English.

What's in it for you?

This is an excellent opportunity to work for a global brand and contribute to the success of our customer service team. You will receive a competitive pay rate and the chance to work in a brand-new office location.



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