Customer Service Representative
1 month ago
We are seeking a highly skilled Customer Service Officer to join our team at Ashdown People. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Handle escalated customer complaints and inquiries from various channels.
- Provide and coordinate solution services to customers.
- Follow the warranties and returns policy to provide good customer outcomes.
- Carry out administrative duties such as data entry and follow-up calls.
- Maintain and update customer records in the system, including notes about interactions.
About You
To be successful in this role, you will need:
- 3+ years' experience in a customer service or call centre environment.
- A confident, calm, and respectful negotiator who is able to work as part of a team as well as operate with little supervision.
- Proven experience dealing with difficult customers and conflict resolution.
- Experience in practical application of the ACL (Australian Consumer Law) in either a retail or manufacturer environment (highly desirable).
- A high level of written and verbal English.
What's in it for you?
This is an excellent opportunity to work for a global brand and contribute to the success of our customer service team. You will receive a competitive pay rate and the chance to work in a brand-new office location.
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