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Field Service Technician

1 month ago

North Rocks, New South Wales, Australia Conquest Personnel Pty Ltd Full time

Are you looking for a challenging role in a dynamic company? Conquest Personnel Pty Ltd is seeking a skilled Field Service Technician to join our team.

This is a hands-on position for someone who enjoys solving technical challenges and interacting with customers. As a Field Service Technician, you will play a critical role in providing technical support and services to our clients, ensuring their systems run smoothly and efficiently.

Key Responsibilities:

  • Troubleshoot and resolve technical issues with various terminals
  • Accurately log client information, report faults, and manage service activities
  • Follow through to close cases efficiently, ensuring customer satisfaction
  • Build strong relationships with merchants to foster trust and confidence
  • Participate in product training and share your knowledge with the team
  • Install, relocate, and provide technical services for machines
  • Respond to service callouts promptly and professionally
  • Work closely with the technical team to resolve issues seamlessly
  • Manage van stock levels to ensure readiness for any service call
  • Provide expert technical support to clients and resolve issues with ease
  • Complete detailed service reports for each job

Requirements:

  • Permanent residency is required due to the nature of this position
  • A valid driver's license is mandatory (for insurance purposes)
  • Strong technical aptitude and problem-solving skills
  • Ability to work flexible hours, including rostered shifts and on-call availability
  • Excellent communication and customer service skills