Service Technician

2 weeks ago

North Ryde, New South Wales, Australia emerson Full time

Emerson is a trusted partner in the world's most crucial industries to address the biggest challenges of modern life. We cater to a wide range of industries including water, mining and minerals, and oil and gas industries. As a Service Technician, you will provide the highest level of application, field and technical support to customers.

Our goal is to make the world healthier, safer, and more balanced. We are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.

In This Role, Your Responsibilities Will Be:

  • Ensure all work and activity is carried out with Safety as a priority, be driven in identifying and proactively reporting potential safety issues within Emerson and within our customer organization.
  • Ensure timely and professional execution of planned service activities.
  • Collaborate across ANZ, Asia Pacific and Global organization to develop solutions and support Emerson Flow Solutions customers.
  • Respond to technical and commercial enquiries from customers and provide product demonstration, quotations and proposals.
  • Conduct and assist with training, sales calls, site walks, audits and roadshows.
  • Conduct analysis and research to gain a full understanding of the customer base and keep abreast of any changes to the market, competitors, technology and the industry in general.
  • Possess and continually develop technical expertise with specific emphasis on Technologies and Applications.
  • Help develop technical notes, service, sales, and applications tools as required to aid the business.
  • Win customer's confidence through excellent service.
  • Aid the technical development of the Emerson Solutions Sales and Marketing team.
  • Updating technical know how about product lines through own initiatives and company sponsored training.
  • Timely and accurate reporting on a regular basis.

Who You Are:

You have the ability to provide solutions to customer problems, with the ability to work under pressure. You have strong attention to detail and ability to prioritize to deal with competing demands. You have a flexible proactive attitude and very team oriented, yet able to work with minimal direction.

For This Role, You Will Need:

  • Tertiary engineering or technical qualification within instrumentation, process or automation fields.
  • Proven experience in developing demand, crafting trusted advisor relationships and delivering value messaging of highly technical products, services and solutions. Experienced in technical maintenance with process automation instrumentation.

Preferred Qualifications that Set You Apart:

  • Fault finding, diagnostic skills for Rosemount instrumentation technologies.
  • Has acquired and has a current Restricted Electrical Work License.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work setup where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

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