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Dedicated Customer Service Professional
2 weeks ago
Job Title: Dedicated Customer Service Professional
We are seeking a highly experienced individual to lead our high-performing team in delivering critical support to customers across Australia and New Zealand.
Key Responsibilities:- Lead a large-scale team managing and coaching Team Leaders with a combined team of 25+ across core customer transactions.
- Drive operational improvement challenging current processes, streamlining service delivery, and leading change initiatives.
- Balance strategy and action guiding team direction while jumping in on big issues and supporting day-to-day leadership.
- Collaborate cross-functionally working closely with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes.
- Grow into future leadership working closely with senior leaders and positioning yourself for broader leadership opportunities.
- Oversee third-party operations managing vendor relationships including offshore processing support.
- Experienced in high-volume service background in industries like insurance, finance, or call centers where urgency and accuracy are critical.
- A strategic thinker able to step back and improve how things work across teams and systems.
- A culture builder known for creating engaged, high-performing teams that love what they do.
- Change-ready and resilient comfortable leading transformation gaining buy-in and navigating complexity.
- An excellent communicator able to manage stakeholder expectations lead through influence and bring people on the journey.
Stryker is a global leader in medical technologies driven to make healthcare better. The company offers innovative products and services in MedSurg Neurotechnology Orthopaedics and Spine that help improve patient and healthcare outcomes.
