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Dedicated Customer Experience Specialist
2 weeks ago
**Customer Service Representative Position**
We are seeking a dedicated and empathetic Customer Service Representative to join our team.
The ideal candidate will possess excellent communication skills, thrive in a fast-paced environment, and be committed to delivering exceptional customer experiences.
Key Responsibilities:
- Manage high volumes of incoming calls, process orders, and address customer inquiries with professionalism and efficiency.
- Convert incoming phone and email inquiries into sales opportunities, contributing to business growth.
- Provide top-notch support to our operations team, exceeding customer service expectations.
- Address customer queries and manage accounts with promptness and accuracy.
- Share detailed information about products, services, and procedures to assist customers effectively.
- Ensure accurate setup of new customer accounts and process credit card payments as needed.
- Collaborate closely with Operations and Sales teams to facilitate smooth service delivery.
- Engage with customers through web chat support, providing timely assistance.
Benefits Package:
- Competitive salary and benefits package.
- Monday to Friday work schedule with day hours.
- Opportunity for professional growth and development.
