Palmerston Operations Manager

2 days ago

Darwin, Northern Territory, Australia Rydges Full time

About Rydges Palmerston

A leading hotel in the heart of Darwin, Rydges Palmerston offers a unique blend of style and sophistication. As a key member of our team, you will be responsible for ensuring the smooth operation of our hotel, with a focus on delivering exceptional customer service and driving business growth.

Key Responsibilities:

  • Assist the General Manager in overseeing the daily operations of the hotel, ensuring all departments are working towards the same goals.
  • Primarily focus on F&B day-to-day operations, while also overseeing other departments.
  • Support, work with, and inspire every team member in all departments to achieve high levels of customer satisfaction through excellent service.
  • Directly support the Food & Beverage management team to ensure smooth operation of all outlets, including conferencing.
  • Assist the F&B team with stock control and ordering as required.
  • Assist the Front Office Team with daily tasks.
  • Oversight and control of various aspects of the hotel's accounts, specifically A/R, weekly banking, and cash control.
  • Be on-site and provide coverage in the GM's absence, including weekends.
  • Maintain a relationship with the hotel owners.
  • Lead, recruit, train, motivate, and coach a high-performing team.
  • Report on business performance, sales, new initiatives, and relevant issues.
  • Stay up-to-date on new products, services, and industry trends.

Benefits and Perks:

  • Incredible team member discounts from your first day on the job.
  • 50% off stays at EVT hotels - Rydges, QT, Atura, and more.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts, and more.
  • Awesome winter and summer savings and discounts at Thredbo.
  • Rapid career growth opportunities through our EVT network.
  • Local community involvement, volunteering, and charitable giving.
  • Australia and NZ's largest and most diverse experiences company.

Requirements:

  • Experience in a similar role or ready to step up into a challenge.
  • A career-minded hospitality professional.
  • Knowledge of Opera PMS & Micros is essential.
  • A passion for Food & Beverage with hands-on abilities and a valid RSA.
  • A solid grasp on hotel accounts processes.
  • Strong leadership skills.
  • Excellent customer service and communication skills.
  • Motivated and with a positive attitude.
  • Good decision-making and commercial savvy.

If you're interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.

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