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Hotels Operations Specialist Position
2 weeks ago
The Hotel Operations Specialist plays a crucial role in ensuring the smooth day-to-day functioning of the hotel. This involves welcoming guests and bidding farewell to departing customers, as well as overseeing the efficient running of overnight operations.
Key responsibilities include:
- Ensuring guest satisfaction through exceptional customer service and communication skills.
- Coordinating daily reconciliations of trading activities, including checking and preparing reports for management review.
- Preparing and distributing relevant reports to departments.
This role requires strong organizational and time management skills, with the ability to work autonomously and coordinate multiple tasks while maintaining attention to detail.
Key requirements for success include:
- Excellent customer service and communication skills.
- Strong analytical and problem-solving skills, with a good understanding of finance and accounting practices.
- Able to work effectively in a fast-paced environment, prioritizing tasks and managing competing demands.
Benefits of working with our team include:
- Discounts on accommodation and food & beverage worldwide.
- Family & Friends Discounts.
- Accor Live Limitless (ALL) Loyalty Program.
- Learn Your Way training platforms.
Working conditions for this role include working 11:00 pm to 7:00 am, weekdays, weekends, and public holidays. A current driver's license is essential, and knowledge of Opera Cloud is a bonus.