Hotel Reservations Specialist

1 week ago

Hobart, Tasmania, Australia beBeeHospitality Full time $48,000 - $62,000

Job Opportunity

We are seeking an experienced Hotel Reservations Specialist to join our team. As a key member of our reservations department, you will be responsible for promoting and selling hotel products and services using up-selling and suggestive selling techniques to maximise hotel revenue.

To excel in this role, you should have a high level of product and service knowledge about all hotels in your region. You will also be required to develop rapport with regular guests, clients, and booking agents.

Your day-to-day tasks will include managing inventory to ensure the hotel is selling the correct room types to maximise rate and occupancy, as well as booking guest reservations for individuals and/or groups requested either by phone or from within the hotel process cancellations, revisions, and information on changes.

You will also be responsible for ensuring bookings are managed accurately to provide high data integrity when it comes to reporting on production, allotment materialization, and value add success. Additionally, you will utilise Delphi.fdc system to generate group resume for Leisure/Tour groups attend the weekly Group Resume meeting to ensure group requirements are in line with hotel goals and all relevant parties are aware of all group requirements.

Maintaining and adhering to all Reservations procedures within IHG guidelines with particular emphasis on hotel credit policy is also a key responsibility. Furthermore, you will need to ensure adherence to IHG Corporate Responsibility Practices Trade Practices Act Gifts & Bribery and Data Privacy.

The ideal candidate will have at least 6-12 months of experience in Front Office/Reservations/Customer Service, with Hotel/hospitality experience being advantageous but not essential. You will be required to demonstrate excellent stakeholder management ability to collaborate effectively with departments on groups and projects, as well as excellent written and verbal communication skills and attention to detail.

A strong organisational skillset and ability to prioritise workflow and workload individually and across the team is also essential. Proficiency in Opera or another PMS System is preferable but not essential.

Key Requirements

  1. ">
  2. Minimum 6-12 months of experience in Front Office/Reservations/Customer Service">
  3. Excellent stakeholder management ability to collaborate effectively with departments on groups and projects">
  4. Excellent written and verbal communication skills and attention to detail">
  5. Strong organisational skillset and ability to prioritise workflow and workload individually and across the team">
  6. Proficiency in Opera or another PMS System is preferable but not essential">

About the Role

This is an exciting opportunity to join our dynamic team and take your career to the next level. As a Hotel Reservations Specialist, you will play a critical role in driving hotel revenue and delivering exceptional customer experiences.

If you are a motivated and results-driven individual with a passion for hospitality, we encourage you to apply for this role.

  • Hotel Operations Administrator

    2 weeks ago

    Hobart, Tasmania, Australia Crowne Plaza Hotel Full time $50,000 - $80,000 per year

    Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and...

  • Group Reservation Specialist

    2 weeks ago

    Hobart, Tasmania, Australia beBeeReservation Full time $50,000 - $80,000

    We are seeking a Group Reservation Specialist to join our team.Job OverviewThis role involves processing and inputting group reservations in an accurate and efficient manner using hotel systems.Maintaining positive business relationships with key clients and travel agents through exceptional customer service.Maximising yield in both occupancy and rates by...

  • Reservation Agent

    2 weeks ago

    Hobart, Tasmania, Australia Crowne Plaza Hotels & Resorts Full time $40,000 - $60,000 per year

    As Reservations Agent, you'll be responsible for all reservations activities such as recording and processing all reservation inquiries made by phone, fax or email and converting to sales where possible to meet hotel targets. You'll work closely with other Hotel departments such as Front Office and Business Support to ensure a positive delivery of guest...

  • Reservation Agent

    1 week ago

    Hobart, Tasmania, Australia Crowne Plaza Hotels & Resorts Full time

    **You day to day**- Promote and sell the products and services of the Hotel and IHG, using up-selling and suggestive selling techniques to maximise hotel revenue- Maintain a high level of product and service knowledge about all IHG hotels in your region- Develop rapport with regular guests, clients and booking agents- Promote teamwork and quality service...

  • Hotel Operations Administrator

    2 weeks ago

    Hobart, Tasmania, Australia IHG Hotels & Resorts Full time $50,000 - $80,000 per year

    Hotel Operations AdministratorHotel Brand: Crowne Plaza Hotels & ResortsLocation: Australia, Tasmania, HobartHotel: Hobart (HBAHO), 110 Liverpool StreetJob number: 150471Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on...

  • Hotel Operations Administrator

    2 weeks ago

    Hobart, Tasmania, Australia Crowne Plaza Hotels & Resorts Full time

    Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and...

  • Parks and Reserves Development Specialist

    2 weeks ago

    Hobart, Tasmania, Australia beBeeDevelopment Full time $88,483 - $96,773

    Parks and Reserves Development SpecialistThis role plays a key part in shaping the City's green spaces by supporting the planning and delivery of capital works, asset renewal projects, and asset management.The successful candidate will work closely with a dedicated team to ensure our parks and reserves are safe, sustainable, and welcoming for the...

  • Guest Service Agent

    2 weeks ago

    Hobart, Tasmania, Australia Wrest Point Hobart Hotel Full time

    **Job no**: 502523**Work type**: Full time**Location**: Hobart**Categories**: Front Office/Reception**About Henry Jones**The Henry Jones Art Hotel is Australia's first dedicated art hotel. The property merges historic and modern, blending the original 19th century architecture of the city with ultra-modern design and contemporary art. The hotel partners with...

  • Hotel Operations Administrator

    2 weeks ago

    Hobart, Tasmania, Australia beBeeAdministration Full time $48,000 - $81,500

    At the heart of every successful organization lies a talented individual who can effectively manage various administrative and financial responsibilities. We are seeking a detail-oriented professional to fill this role.Key Responsibilities:Providing timely support to finance teams through accurate reporting, billing, and reconciliations.Maintaining organized...

  • Tasmania Parks and Reserves Management Lead

    5 days ago

    Hobart, Tasmania, Australia beBeeExecutive Full time $183,884 - $202,163

    Job OpportunityThe Department of Natural Resources and Environment Tasmania seeks a senior executive to lead the management of Tasmania's parks and reserves systems.The successful candidate will provide strategic policy advice to the Deputy Secretary, the Secretary, and Ministers on key issues affecting the state's natural resources and environment.The role...