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Customer Service Delivery Supervisor

2 months ago

Sydney, New South Wales, Australia American President Lines Full time

About the Role

The Service Delivery Supervisor leads a highly capable team of logistics professionals based at our main site, whose purpose is to provide effective and efficient customer support services to one of our key clients in the telecommunications sector.

Key Responsibilities

  1. Coach, develop and support your team, and foster a culture of customer, service and operational excellence.
  2. Act as an escalation point for customer queries, orders / returns and corrective actions.
  3. Accurately review and investigate items that are damaged, lost or missing through transaction of goods.
  4. Support customer communication relations from initiation of damaged stock or the return process and complete the settlement of the order.
  5. Manage the daily volume of all inbound and outbound orders to ensure they are completed within expected timeframes in a safe and secure manner.

Requirements

  1. Excellent written and verbal communication, stakeholder management, customer service and influencing / negotiation skills.
  2. Sound troubleshooting / problem solving capability, commercial acumen and capacity to extract insights from information / data.
  3. Intermediate experience in MS Office applications, and capable of learning new systems and working with technologies generally.

What We Offer

  1. Personal wellbeing: prioritise your health and wellbeing through our employee assistance program, volunteer time off, and life & total permanent disability insurance.
  2. Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
  3. Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, and more.
  4. Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

About Us

We are a global logistics company that provides supply chain solutions to connect people, products and providers all around the world. We believe that our employees are the key to our success and we want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.