Customer Insights Specialist
5 hours ago
The Customer Researcher will play a vital role in gathering customer insights by engaging with a diverse group of customers and their families. As part of the SCCQ Deep Listening Team, this role will involve connecting with customers and their families by phone, on behalf of the CEO, to gather information that enables them to live their best lives within our care.
This is a unique opportunity to make a real difference in the lives of our customers and their families. The Customer Researcher will be responsible for proactively gathering customer insights, summarizing key messages, and maintaining an empathetic approach to ensure high-trust, meaningful conversations.
Key Responsibilities- Proactively gather customer insights through engaging conversations with customers and their families
- Summarize key messages from conversations to inform customer relationships and experiences
- Maintain an empathetic approach to ensure high-trust, meaningful conversations
- Work collaboratively with the SCCQ Deep Listening Team to strengthen customer relationships
- A casual role with the potential to progress to permanent part-time
- Competitive pay rates and NFP salary sacrifice options
- Ongoing individualized training and mentoring programs
- Employee Assistance Program for employees and their families
- A purpose-driven organization making a real difference in the community
Southern Cross Care Queensland is a Catholic not-for-profit organization established over 40 years ago. We provide compassionate care and inclusive services to the ageing population in the community. Our mission is to provide a quality of care and accommodation that meets the needs of all who place their trust in us.
We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is at the heart of what we do.
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