
High-Performing Sales Professional
2 weeks ago
Are you passionate about delivering exceptional customer experiences and driving revenue growth? We are seeking a skilled Sales Consultant to join our dynamic Contact Centre team.
Key Responsibilities:
- Be the initial point of contact for prospective guests, guiding them through their holiday planning journey.
- Convert warm leads into bookings using a consultative, strategic approach.
- Manage your sales pipeline; track follow-ups, log activity, and drive conversions.
- Drive revenue across B2C and B2B channels by recommending suitable travel experiences.
- Consistently achieve key performance indicators (KPIs) for sales, retention, call quality, and guest satisfaction.
- Contribute to a positive team culture by sharing successes and best practices.
Requirements:
- A natural drive to close sales and exceed targets.
- Resilience, energy, and a positive mindset in a customer-centric environment.
- Strong service orientation with excellent communication and discovery skills.
- Confidence working with CRM systems.
What Success Looks Like:
- Conversion: Turn leads into confirmed bookings.
- Revenue Growth: Maximize every opportunity through upselling and cross-selling.
- Customer Satisfaction: Deliver outstanding service leading to repeat business and referrals.
- Lead Management: Follow up promptly, no lead goes unattended.
About Our Organization:
- Part of a global travel company with over 100 years of experience.
- Access professional development support and wellbeing resources.
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