Fitness Club Team Member

2 weeks ago


Wollongong City Council, Australia beBeeFitness Full time $45,000 - $55,000
Membership Services Representative Job Overview

We are seeking a highly skilled and customer-focused Membership Services Representative to join our team.

This role will be responsible for delivering exceptional customer service, handling inquiries and complaints, and promoting our unique fitness model.

Key responsibilities include greeting and farewelling members, monitoring club access, handling phone inquiries, and selling memberships.

Our ideal candidate will possess excellent communication skills, the ability to follow directions well, and an upbeat and motivating attitude.

A Certificate III in Fitness, current First Aid and CPR certifications, Working with Children (WWC) certificate, and Police check within the last 12 months are required qualifications.

Key Responsibilities:
  • Deliver exceptional customer service to all members and guests.
  • Handle inquiries and complaints in a professional and courteous manner.
  • Monitor club access and ensure that all members have a safe and enjoyable experience.
  • Handle phone inquiries and provide accurate information to members and potential customers.
  • Sell memberships and promote our unique fitness model.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Upbeat and motivating attitude.
  • Certificate III in Fitness or equivalent.
  • Current First Aid and CPR certifications.
  • Working with Children (WWC) certificate.
  • Police check within the last 12 months.

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