Warehouse Operations Manager

7 days ago

Melbourne, Victoria, Australia CMA CGM Full time
About the Role

CMA CGM is seeking an experienced Operations Manager to lead our warehouse team and drive operational excellence in our 35,000 sqm multi-customer warehouse at Truganina VIC.

Key Responsibilities
  • Leadership and Team Management
    • Collaborate with team leaders to plan resource levels, define activities, and scope processes while upholding quality standards.
    • Oversee all operational activities within the agreed scope of services, driving productivity, efficiency, and safety while achieving operational KPIs.
  • Customer Service and Relationship Management
    • Exceed customer service expectations by developing strong relationships with our clients.
    • Act as the focal point for supervising exceptions, implementing practical solutions, and ensuring long-term adherence to service standards.
  • Inventory Management and Control
    • Maintain accurate inventory records and handle all necessary paperwork to meet customer requirements.
    • Coordinate cycle counts, stock takes, and promptly address any customer issues, ensuring inventory accuracy is consistently maintained.
  • Financial Management and Cost Optimization
    • Maintain a firm grip on the contract P&L, identifying cost optimisation opportunities.
    • Conduct regular P&L reviews in conjunction with the Site Manager.
  • Health, Safety, and Environment (HSE) Leadership
    • Demonstrate proactive HSE leadership by promptly addressing incidents/investigations, conducting risk assessments, and ensuring employees' timely return to work after accidents.
    • Conduct toolbox sessions on HSE site rules/policies and ensure team members comply with Safe Work Practices (SWPs).
  • LEAN Operational Culture and Continuous Improvement
    • Embrace and promote a LEAN operational culture, leading LEAN initiatives with the teams to enhance operational efficiency and continuous improvement.
  • Warehouse and Transport Management Systems
    • Manage and maintain warehouse and transport management systems related to the site contracts.
  • Leadership and Development
    • Provide strong leadership to the warehouse team by actively engaging on the floor, offering support, maintaining consistent and clear communication, and setting high-performance standards.
    • Manage counselling and disciplinary issues at the first level and drive multiskilling and succession plans.
Requirements
  • Proven success in managing 3PL site operations within the logistics and supply chain sector.
  • Good commercial acumen, and analytical and problem-solving capability.
  • Sound communication, planning and prioritisation skills.
  • Strong continuous improvement, quality and safety excellence mindset.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for professional development and growth.
  • Flexible work arrangements and work-life balance.
  • Employee wellbeing programs and support.

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