Senior Relationship Manager, Native Title and Community Trusts

2 days ago

Perth, Western Australia eFinancialCareers Ltd. Full time
About the Role

We are seeking a highly skilled and experienced Senior Relationship Manager to join our team at eFinancialCareers Ltd. as a Native Title and Community Trusts Relationship Lead. In this challenging and rewarding role, you will be responsible for leading, managing, and administering community and native title trust relationships for first nations communities.

Key Responsibilities
  • Build and maintain professional relationships with clients, engaging directly with communities, traditional owners, and beneficiaries, and guiding client engagement improvements.
  • Establish, design, and facilitate meetings with client groups, councils, and committees, ensuring smooth coordination.
  • Develop and sustain relationships with external organisations like member-based corporations and financial advisers, while supporting internal stakeholder relationships.
  • Prepare and present financial and trustee information to decision-making committees and other relevant groups in a culturally appropriate manner.
  • Manage complaints and disputes efficiently, addressing escalated issues promptly and appropriately.
  • Lead, develop, and motivate a high-performing team, fostering a client-first culture and driving performance.
  • Ensure compliance with legislative and organisational requirements, managing budgets and adhering to relevant policies and legislation.
Requirements
  • Formal qualification in finance, business, law, or equivalent industry experience.
  • Proven leadership and management in complex client service environments.
  • Experience with Aboriginal communities or not-for-profit organisations.
  • Ability to develop and maintain strategic relationships with stakeholders.
  • Strong conflict resolution and contentious discussion management skills.
  • Excellent organisational skills and attention to detail.
  • Empathetic, resilient, and adaptable character.
  • Ability to prioritise tasks and work efficiently both independently and as part of a national team.
  • Exceptional oral and written communication skills, adaptable to various audiences.
What We Offer
  • A warm, open, and supportive culture.
  • An attractive remuneration package, including reward and recognition programs.
  • An employee wellness program, including an employee assistance program.
  • A workplace volunteering and giving program to enable you to help others in the community.
  • We are proud to be part of the Top 30 Best Workplaces to Giveback 2022.
  • Discounted tax and estate planning services.
  • A great central CBD location, modern office fit-out.

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