Customer Service Team Lead

4 weeks ago


Dandenong, Victoria, Australia Cleanaway Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Cleanaway. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Lead and manage a team of customer service representatives to achieve exceptional customer service outcomes.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless service delivery and resolve customer complaints.
  • Provide coaching and mentoring to team members to enhance their skills and performance.
  • Monitor and report on customer service metrics to identify areas for improvement.
About You
  • You have a proven track record of leading high-performing teams and delivering exceptional customer service outcomes.
  • You possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • You are a strategic thinker with the ability to develop and implement effective solutions to complex problems.
  • You are a strong leader with the ability to motivate and inspire your team to achieve exceptional results.
What We Offer
  • A competitive salary package and benefits.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
How to Apply

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.



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