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Inflight Operations Regional Lead

1 month ago


Perth, Western Australia Virgin Australia Full time

About the Role

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  • This is a full-time, permanent position based out of our Perth Airport office and may require occasional work from home or our Perth CBD office.

As an Inflight Operations Regional Lead with Virgin Australia, you will play a crucial role in sustaining the efficiency and quality of inflight services (catering) across our network. This involves collaborating with suppliers to ensure aligned and tailored service delivery, setting clear expectations, driving performance management against contractual obligations, and addressing any issues promptly. You will promote operational excellence, cost control, and continuous improvement while adhering to safety and compliance standards.

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About Us

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We are Virgin Australia, the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

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Your Key Responsibilities

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  • You will be responsible for managing key catering suppliers, including food quality, on-time-performance, etc. You will drive improvements over time to deliver the best outcome for Virgin Australia, address operational issues promptly, and ensure minimal disruptions.
  • You will collaborate with suppliers to address any non-conformances, implementing corrective actions where necessary, and drive ongoing improvements in food quality and delivery to meet evolving operational and customer expectations.
  • You will coordinate with stakeholders in Perth and VARA to ensure operational nuances specific to the region are considered in catering and retail management.
  • You will tailor performance improvement initiatives to align with the unique logistical challenges of regional operations.
  • You will coordinate and support the launch of new menus and products, ensuring all suppliers and internal teams are aligned and prepared for seamless execution.
  • You will oversee the reconciliation of bar set data, ensuring accuracy in tracking and reporting.
  • You will take corrective action where discrepancies arise and drive continuous improvement in retail performance.
  • You will oversee the development, implementation, and continuous improvement of the Quality Assurance Program (QAP), ensuring that all food delivered by catering suppliers meets specified standards.
  • You will utilise data analytics and performance metrics to identify areas for operational improvement in both catering and retail operations.
  • You will act as the primary point of contact for suppliers, nurturing long-term partnerships to ensure they meet or exceed contract obligations.
  • You will drive supplier performance to align with company standard.
  • You will conduct regular supplier performance reviews, focusing on key metrics such as on-time delivery, quality, and service levels. Implement corrective actions and escalate significant issues to senior leadership if necessary.
  • You will collaborate with suppliers to drive sustainability initiatives in inflight catering and retail with a focus on reducing waste and carbon footprint in regional operations.
  • You will collaborate with senior management to develop and implement long-term strategies for inflight catering and retail services, ensuring alignment with the company's broader objectives and customer expectations.
  • You will validate catering supplier invoices to ensure accuracy in billing and adherence to the agreed contracts.
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About You

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We're looking for someone with:

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  • Strong experience with supplier management, ideally within a catering or aviation business.
  • Galley Planning or Catering Operations experience is highly advantageous.
  • Experience of reengineering key processes and delivering continuous improvement concepts.
  • Experience with holding suppliers to account to agreed KPIs or Service Level Agreements.
  • Excellent communication skills and the ability to motivate others to succeed.
  • Strong experience with relationship management and how to drive change.
  • Experience with working under pressure and the ability to manage conflicting priorities.
  • Strong persuasion/influencing skills.
  • A genuine passion for food, service delivery, and quality.
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About the Benefits

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We offer a competitive salary range of $90,000 - $120,000 per annum, depending on experience. Additionally, we provide:

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  • Discounted flights for you and your loved ones (including $1000 worth of travel credits per year).
  • A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs.
  • Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide.
  • Cheaper hospitality, retail, technology, beauty, and wellness services.
  • Free counselling and access to a wellbeing app to support your physical, mental, social, and financial health.
  • 'Dress for Your Day' – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.
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About Diversity and Inclusion

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We value diversity and inclusion and encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.