Director of Commercial Operations

3 weeks ago

Sydney, New South Wales, Australia Accor Hotels Full time
Job Title: Director of Commercial

Join Accor Hotels as a Director of Commercial and take on a challenging role that requires strategic thinking, leadership, and a passion for driving revenue growth.

About the Role:

The Director of Commercial will be responsible for overseeing the hotel's commercial strategies, including sales, marketing, and events. This role will involve developing and implementing short-term and long-term strategies to achieve revenue goals and increase market share performance.

Key Responsibilities:
  • Develop and implement commercial strategies to drive revenue growth and increase market share performance.
  • Lead the development and implementation of sales, marketing, and events plans to achieve revenue goals.
  • Work with the commercial leadership team to ensure pricing and rate quotation strategies are in place to maximize sales, food and beverage, and incremental revenue opportunities.
  • Build and establish hotel B2B marketing, digital marketing, social media, public relations, and communications channels.
  • Track and analyze the success of marketing campaigns and adjust strategies and budgets as needed.
  • Measure and report the impact and ROI of email marketing initiatives and social media initiatives.
  • Develop and execute departmental expense budgets and forecasts.
  • Train and monitor the group, transient, and events contractual, legal, and risk agreement practices.
  • Develop and maintain detailed and real-time knowledge of all competitor and market activity.
  • Responsible for the execution of the Fairmont Sales Incentive Program.
  • Responsible for recruiting, mentorship, and retention of all sales and marketing roles.
  • Liaise with Fairmont Global Sales, regional support, and brand teams.
  • Build strong relationships with SF Travel, Nob Hill peers, community groups, influencers, and 3rd-party travel partners.
  • Support sales managers' sales travel into feeder markets.
  • Develop new solutions to support the hotel and ensure understanding and smooth implementation of brand-wide programs.
  • Generate reports and analytics for designated Sales platforms and programs.
  • Maintain relationships with key vendors such as Visiting Media, Blue Buzzard, Knowland, and Zoom Info.
  • Manage relationships with Hotel, Region, and Global Sales to conduct training, leverage synergies, and maximize commercial platforms.
Requirements:
  • Minimum of five (5) years of hotel sales, catering, or marketing experience.
  • Management experience (type): Director.
  • Four-year college degree preferred.
  • Minimum years of leadership experience in a full-service hotel: 4-star plus.
What We Offer:
  • Gross Annual Salary Range: $173,000 to $230,000 USD + incentive.
  • Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
  • We provide learning programs through our Academies to promote growth and development.
  • Opportunity to develop your talent and grow within your property and across the world.
  • Ability to make a difference through our Corporate Social Responsibility activities.
Additional Information:

All your information will be kept confidential according to EEO guidelines.

Fairmont is proud to be an Equal Opportunity Employer.

Feel free to visit our website at to find out more about our company.

EOE/M/F/V

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