Executive Director of Operations

2 weeks ago

Ingleburn, New South Wales, Australia WOW Recruitment Full time
About the Role

We are seeking an experienced and driven Executive Director of Operations to play a key role in driving the success of our Ingleburn branch. As our largest branch with significant potential for growth, this is an exciting opportunity to join a successful organisation and make a substantial impact on the business.

Key Responsibilities
  • Develop and implement branch strategies to achieve business objectives, including overseeing day-to-day operations and ensuring efficient processes.
  • Build and develop a high-performing team, providing guidance and strong leadership and decision-making.
  • Encourage strong customer relationships and deliver exceptional service.
  • Manage budgets, control costs, and achieve financial targets.
  • Ensure adherence to company policies, procedures, and industry regulations, including WHS.
Requirements
  • Strong experience within the service industry, equipment hire desirable but not essential.
  • Strong people skills - driving team cohesion.
  • A procedure-driven mindset - strong procedures in place, ensuring that these are running efficiently and can observe any improvements required.
  • A bigger picture mentality, to service the wider business objectives.
  • 8+ years experience in a General Management position with proven results.
  • Mechanical knowledge beneficial.
  • A proven ability to motivate and develop teams within operations, warehousing, and both blue-collar and white-collar employees.
  • A solid understanding of operations management, including inventory control, maintenance, and logistics.
  • Financial acumen and the ability to analyse data to drive performance - including P&L.
  • A customer-centric approach - customers are the heart of the business and ensuring they are being serviced effectively and relationships nurtured is essential.
  • A go-getter who takes action - ensuring appropriate steps are taken to achieve wider business objectives.
  • A commitment to safety and quality - the safety of employees is essential and toolbox talks are hosted frequently run by you.
  • A problem solver - KPI's are around equipment usage and breakdowns of any machines, and these issues should be resolved in a timely manner.

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