Technical Support Specialist

1 week ago

Ingleburn, Australia Kalmar Full time

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference._

**Purpose of the position**:
Be the technical expert that interfaces between the factory based product support team and the customer and actively participates and drives resolution of technical related performance, warranty, service bulletin follow up and when required spare parts issues. Also lead the installation of product upgrades specifically when related to software and uploading and verifying new programs.

**Main tasks and responsibilities**:
Technical Support to Clients
- Provide direct technical support to clients through troubleshooting, technical advice via electronic means or direct participation on the job
- Carry out inspections on client’s Kalmar equipment as per manufacturer’s guidelines
- Liaise with factory product support personnel locally & globally for technical solutions to client problems including warranty related issues
- Advise on necessary tooling and equipment to effectively service and repair Kalmar products
- Develop and offer spare parts recommendations to internal and external clients as well as remanufactured component programs

Technical Support to Service Dept
- Provide direct technical support to service technicians and supervisors through troubleshooting and technical advice via electronic means or direct participation on the job
- Coordinate and assist with any factory directed corrective actions to equipment operating in geographic region and provide reporting on completion as required
- Analyze technical issues and develop local solutions
- Provide regular and timely reporting of technical issues to Factory Technical Support

Technical Training
- Analyze and identify the training and development needs of the organization and its employees and develop an overall training plan.
- Liaise with the operational manager to develop and implement training, development and succession plans that are appropriate for their business needs, but consistent with the organization’s overall training strategy.
- Travel abroad to follow the necessary Kalmar training programs
- Prepares training materials and sessions for service employees
- Provide training to the local service employees

Warranty
- Provide technical support to service technicians and warranty administrator as required for determination and root cause analysis of warranty claims
- Provide assistance to warranty administrator to support preparation of warranty issues information for on-send to factory
- Project manage any Kalmar products in-field improvement requirements if/as advise by factory and maintain required records to enable completion reporting on same.

Records Keeping and Reporting
- Maintain accurate records of all service related matters in relation to equipment in the field including issues and issue rectification details.
- Maintain and update service materials support information reference materials and training materials

Manage Service Projects (TBC If applicable based on location)
- Coordinate internal resources and third parties for the flawless execution of service projects (e.g. Upgrades, large refurbishments, large commissioning’s etc)
- Ensure that all service projects are delivered on-time, within scope and within budget
- Developing project scopes/objectives, involving all relevant stakeholders and ensuring technical feasibility
- Ensure resource availability and allocation
- Develop a detailed project plan to track progress

**What you’ll need to succeed**:
Education
- Relevant Trade qualification/ degree required (eg: Mechanical, Electrical, Megatronics)
- Others operational licenses as required

Experience
- A minimum of 7 years practical experience in similar role
- Experience in the mechanical handling, port, industrial operations or crane industry sectors
- Experience in commissioning, maintenance, fault diagnosis and repair of heavy machinery
- Experience in troubleshooting and repair of DC and AC (low and high voltage) electrical systems, electronics and PLC
- Experience in delivering technical product training

Competencies
- Knowledge in diagnosis and repair of hydraulic, electrical & electronic control systems
- Knowledge of motor control components such as inverters, encoders and associated software.
- Knowledge of Omron CX suite & Siemens S7 along with TCP/IP, CANbus or profinet/profibus comms networks is considered beneficial.
- Knowledge in diagnosis and repair of mechanical systems including welding and diesel engines.
- Excellent customer relationship skills
- Effective project management skills
- Strong analytical and numeracy skills
- Administration skills
- Effective time management skills
- People management and development skills
- Excellent interpersonal & communication skills (ability to deal with all sta

  • Customer Care Specialist

    5 days ago

    Ingleburn, Australia CSR Full time

    Customer Care Specialist - Ingleburn CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. Recognised for our innovative and sustainable manufacturing approach, our high performing products are used in homes and businesses throughout Australia and New Zealand. **About the opportunity**: Our Customer Care...

  • Equipment Specialist Repco

    2 weeks ago

    Ingleburn, New South Wales, Australia GPC Asia Pacific Full time

    It Starts With the Partsand YOUAre you a Mechanic looking to get off the tools and change your direction? We are currently seeking a permanent full time Workshop Equipment Sales Specialist to join our team based in Ingleburn, to provide exceptional customer service to our NSW customers through advising and guiding them through our range of equipment...

  • Equipment Specialist Repco

    2 months ago

    Ingleburn, Australia GPC Asia Pacific Full time

    **It Starts With the Partsand YOU!** Are you a Mechanic looking to get off the tools and change your direction? We are currently seeking a permanent full time Workshop Equipment Sales Specialist to join our team based in **Ingleburn**, to provide exceptional customer service to our NSW customers through advising and guiding them through our range of...

  • Equipment Specialist Repco

    2 weeks ago

    Ingleburn, New South Wales, Australia GPC Asia Pacific Full time

    It Starts With the Partsand YOUAre you a Mechanic looking to get off the tools and change your direction? We are currently seeking a permanent full time Workshop Equipment Sales Specialist to join our team based in Ingleburn, to provide exceptional customer service to our NSW customers through advising and guiding them through our range of equipment...

  • Technical Sales Consultant B2B

    2 weeks ago

    Ingleburn, Australia Rojone Pty Limited Full time

    We are a B 2 B, Radio communication & Defence manufacturer located at Ingleburn, south west Sydney. We are seeking motivated, organised, reliable, technically minded person to join our customer service/sales team. Knowledge or keen interest in technology, Radio communications, electronics or IT would be very useful. Applicant must be motivated and have good...

  • Traffic Product Specialist

    3 weeks ago

    Ingleburn, Australia Coates Full time

    **About us** Coates, a proudly Australian-owned company that leads the way in providing innovative and sustainable solutions in the Traffic Management industry. With a focus on safety, growth, and community impact, we are committed to delivering excellence in Equipment Hire, Engineering Solutions, Industrial Solutions, and Power & HVAC You’ll enjoy...

  • Logistics Specialist

    2 weeks ago

    Ingleburn, New South Wales, Australia Randstad Full time

    Logistics Specialist6-month contract Located in IngleburnInternationally recognized companyAbout The CompanyOur client is internationally recognised as the largest and trusted supplier in their sector.About the RoleThe Logistics Specialist is responsible for ensuring inventory is accurately maintained with all global 3PL partners. The role will be task based...

  • Logistics Specialist

    5 days ago

    Ingleburn, New South Wales, Australia Randstad Australia Full time

    Logistics Specialist6-month contract Located in IngleburnInternationally recognized company About The Company Our client is internationally recognised as the largest and trusted supplier in their sector. About the Role The Logistics Specialist is responsible for ensuring inventory is accurately maintained with all global 3PL partners. The role will be task...

  • Logistics Specialist

    2 weeks ago

    Ingleburn, Australia Randstad Full time

    Logistics Specialist6-month contract Located in IngleburnInternationally recognized companyAbout The CompanyOur client is internationally recognised as the largest and trusted supplier in their sector.About the RoleThe Logistics Specialist is responsible for ensuring inventory is accurately maintained with all global 3PL partners. The role will be task based...

  • Logistics Specialist

    5 days ago

    Ingleburn, Australia Randstad Australia Remote Work Freelance Full time

    Logistics Specialist6-month contract Located in IngleburnInternationally recognized companyAbout The CompanyOur client is internationally recognised as the largest and trusted supplier in their sector.About the RoleThe Logistics Specialist is responsible for ensuring inventory is accurately maintained with all global 3PL partners. The role will be task based...

  • Support Worker Supported Independent Living

    2 weeks ago

    Ingleburn, Australia Quality Health Care Full time

    **Ingleburn, New South Wales**: **Quality Health Care is a specialist in-home, disability and community care provider, providing support and services throughout Sydney. Our services are individually tailored to meet the needs of each client and provided in an environment that is caring, friendly and supportive.** We are seeking an experienced, proactive and...

  • ICT Systems Support Engineer

    4 weeks ago

    Ingleburn, Australia Target Business Services Full time

    Target Business ServicesLocation: 5 Benson Road, Ingleburn, NSW 2565Salary: $97,500 plus 11% suparannuationOur client Supagas is a leading supplier of LPG, industrial, medical, specialty and helium gases in Australia. Supagas is a fast-growing nation-wide company and are rapidly building a reputation for growth and success based on an exceptional ‘YES WE...

  • ICT Systems Support Engineer

    2 weeks ago

    Ingleburn, New South Wales, Australia Target Business Services Full time

    Target Business ServicesLocation: 5 Benson Road, Ingleburn, NSW 2565Salary: $97,500 plus 11% suparannuationOur client Supagas is a leading supplier of LPG, industrial, medical, specialty and helium gases in Australia. Supagas is a fast-growing nation-wide company and are rapidly building a reputation for growth and success based on an exceptional 'YES WE...

  • Office Support

    4 weeks ago

    Ingleburn, Australia Mr Lift It Pty Ltd Full time

    We are looking for a full time Office Support & Admin person to join our rapidly expanding business in Ingleburn. This is an amazing opportunity for someone that enjoys variety in their working day. The role will include many aspects of the business including internal sales support, purchasing, quoting, admin, general accounts & various other ad hoc...

  • Support Worker Supported Independent Living

    2 weeks ago

    Ingleburn, New South Wales, Australia Quality Health Care Full time

    Ingleburn, New South Wales:Quality Health Care is a specialist in-home, disability and community care provider, providing support and services throughout Sydney. Our services are individually tailored to meet the needs of each client and provided in an environment that is caring, friendly and supportive.We are seeking an experienced, proactive and skilled...

  • Talent Acquisition Specialist

    2 weeks ago

    Ingleburn, New South Wales, Australia Stitch Recruitment Full time

    Initial 12 Month Contract South-West Sydney Location Manage a White Collar PortfolioThe Company:This firm has experienced exceptional growth and is fast becoming a leader within FMCG across Australia. They produce a range of healthly, plant-based products that are well-known household brands.The Role:Our client is in need of a Talent Acquisition Specialist...

  • Office Support

    2 weeks ago

    Ingleburn, New South Wales, Australia Mr Lift It Pty Ltd Full time

    We are looking for a full time Office Support & Admin person to join our rapidly expanding business in Ingleburn.This is an amazing opportunity for someone that enjoys variety in their working day.The role will include many aspects of the business including internal sales support, purchasing, quoting, admin, general accounts & various other ad hoc duties.We...

  • Logistics System Specialist

    4 weeks ago

    Ingleburn, Australia Supagas Pty Ltd Full time

    Work for an Essential Service for financial security - Dynamic, busy environment - Excellent Employee Reward Program **About the Company** Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for growth and success...

  • Pytha Design Specialist

    7 days ago

    Ingleburn, Australia Wefab Full time

    **Key Responsibilities**: - **Drafting**: - Utilize PYTHA and AutoCAD software to create detailed drawings for construction projects. - Translate conceptual designs and specifications into technical drawings. - **Industry Knowledge**: - Ensure drawings comply with relevant standards and regulations. - **CNC Programming**: - Experience with CNC...

  • Print Production Specialist

    1 week ago

    Ingleburn, Australia Wefab Full time

    **Key Responsibilities**: - **Graphic Design**: - Create visually appealing designs using Adobe Illustrator. - Develop and refine graphics for various print materials such as banners, posters, flyers, and promotional items. - **Print Production**: - Utilize Versa Works software to prepare and optimize files for printing. - Operate printing equipment and...