SecureTec Field Service Specialist
4 days ago
About the Role:
We are seeking a skilled and experienced Technical Support Specialist to join our SecureTech field services team. In this role, you will be responsible for providing preventative maintenance and repair services for our parking systems, including boom gates, relays, and kiosks.
Key Responsibilities:
- Identify and repair software and hardware issues within our parking systems.
- Perform regular software and hardware preventative maintenance on our parking systems.
- Install cables and equipment and configure and test hardware and software.
- Document equipment locations and configurations.
- Run diagnostic programs or use test equipment to locate the source of issues.
- Record information on issues, their symptoms, diagnostic steps taken and their results, and resolution steps, as well as details of preventative maintenance, including travel time and time spent on site, in a regular, consistent, and timely manner.
- Regularly monitor the incoming work queue and ensure issues are assigned and actioned in a timely manner.
- Communicate effectively with landlords, customer service representatives and leadership team.
Requirements:
- Good organisational and communications skills.
- Solid logical troubleshooting ability.
- Foundational understanding of basic electrical and mechanical principals, basic CCTV camera equipment concepts, basic network concepts, and intermediate PC skills.
- Data or electrical trade license would be looked upon favourably.
- Current unrestricted driver's license is required.
About Us:
Secure Parking is one of the largest commercial car park operators in Australia, with over 550 car parks across Australia and New Zealand. Our vision is to be the leader in the markets we operate - as judged by the customers we serve, and this is grounded in our commitment to provide a seamless experience across every step of the customer journey. We have a strong focus on our core values of People First, Resilience, Integrity, Daring and Passionate.
Why Work for Us:
This role provides the best of both worlds, blending more established tasks such as repairing boom-gates, working with electronic relays, and programming pass cards with more modern networking and IT concepts. You will have the opportunity to work with cutting-edge technology and be part of a dynamic team that is passionate about delivering exceptional service to our customers, clients, and staff members.
How to Apply:
Please submit your application, including your resume and a cover letter outlining your relevant experience and skills.
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