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Servicing Operations Director

2 weeks ago

Canberra, ACT, Australia beBeeCustomer Full time $80,000 - $150,000

Job Overview

We are seeking a seasoned professional to fill the role of Servicing Operations Director. The ideal candidate will have a strong background in analyzing service operations, evaluating future needs, and leading teams to deliver high-quality services.

  • Analyze and Improve Service Operations: Conduct thorough analysis of current service operations to identify strengths, weaknesses, and areas for improvement. Develop and implement strategies to optimize service delivery and enhance customer satisfaction.
  • Evaluate Future Service Needs: Assess future service requirements to ensure services remain relevant and effective. Collaborate with stakeholders to develop solutions that meet evolving business needs.
  • Lead High-Performing Teams: Manage and motivate cross-functional teams to achieve exceptional results. Foster a culture of excellence, innovation, and continuous improvement.
  • Build Strong Customer Relationships: Establish and maintain strong relationships with customers to understand their needs and expectations. Proactively address customer concerns and provide effective solutions.

Key Qualifications

  • Proven Experience: A minimum of 5 years of experience in service operations management, preferably in a leadership role.
  • Analytical Skills: Excellent analytical skills, with the ability to collect, analyze, and interpret complex data.
  • Communication Skills: Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders.

Benefits

  • Competitive Salary: A highly competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth.

What We Offer

We offer a dynamic work environment, a collaborative team, and opportunities for personal and professional growth. If you are a motivated and results-driven individual who is passionate about delivering exceptional services, we encourage you to apply.