Director Of Service Delivery

Director of Service Delivery (Housing, Homelessness and Domestic Violence)Lead integrated housing and homelessness services across crisis, transitional, affordable housing, and domestic and family violence programs.
Are you passionate about leading a high-performing team to achieve meaningful outcomes for vulnerable clients? This strategic leadership role oversees a multidisciplinary unit delivering best-practice case management and tenancy support to people experiencing homelessness, domestic and family violence, and intersectional disadvantage.
Champion service excellence, foster collaboration, and drive improved housing, safety, and wellbeing outcomes for those most in need.
About YWCA Canberra YWCA Canberra is a respected feminist, not-for-profit community organisation which has been providing community services and representing women's issues in the Canberra community since its establishment in 1929.
Today, we provide leading and innovative services to women and the broader Canberra community in the areas of children's services, community services, housing, youth services, personal and professional training, and women's leadership.
As a values-based organisation, and the only Canberra based Employer of Choice for Gender Equality (WGEA), YWCA Canberra is a great place to work.
We have a strong track record in building long-term, sustainable careers with excellent conditions (including charitable salary sacrificing and above award salaries) together with a supportive work environment for all employees to thrive.
About the Role We are seeking an inspired and strategic Director of Service Delivery (Housing, Homelessness and Domestic Violence) to lead trauma-informed, gender-responsive services across the housing continuum from crisis and transitional accommodation to long-term affordable housing.
Reporting to the Chief Operating Officer, you will oversee a diverse unit of programs supporting people experiencing homelessness, domestic and family violence, and intersectional disadvantage.
This includes services for older women, single men, people with uncertain visa status, diverse families, child-focused support, outreach, advocacy, community development, tenancy and property management, and violence prevention.
You'll provide hands-on leadership to ensure collaborative, innovative, and client-centred service delivery.
Supporting four program leaders, you'll drive agile and responsive operations, foster strong staff engagement, and deliver meaningful outcomes for service users.
Passionate about creating a culture that celebrates success and values impact, you will lead a multidisciplinary team delivering best-practice case management and tenancy support.
This role champions service excellence, staff leadership, and improved housing, safety, and wellbeing outcomes for those most in need.
Key Responsibilities Lead and manage all YWCA Canberra housing and homelessness programs, ensuring integrated, best-practice service delivery and a no 'wrong door' approach.
Provide hands-on leadership and supervision to four senior staff, resolving complex issues with expert judgment.
Identify and develop new service opportunities aligned with strategic goals.
Oversee budgets, reporting, and funding submissions with transparency and precision.
Implement evaluation mechanisms to ensure accountability and continuous improvement.
Develop and execute an annual operational plan.
Champion a culture of safety, collaboration, reflective practice, and trauma-informed care.
Represent YWCA Canberra in tenancy-related matters, including ACAT proceedings.
Support and supervise a high performing, engaged frontline team.
About You Tertiary qualifications in social work, psychology, human services, or management (minimum Diploma in Community Services with extensive experience considered).
Proven senior leadership experience in housing, homelessness, or domestic violence services.
At least five years' experience supporting vulnerable individuals within a trauma-informed, strengths-based framework.
Strong understanding of domestic and family violence impacts.
Knowledge of tenancy and property management processes.
Expertise in case management, advocacy, outreach, and client coordination.
Strong financial, operational, and people management skills.
Exceptional interpersonal and stakeholder engagement abilities.
A strategic mindset with a commitment to ethical leadership and continuous improvement.
What's in it for you?Working at YWCA Canberra offers more than just a pay cheque.
Here, you'll find a job with real purpose, where your efforts directly contribute to improving lives in our community.
Whether you're involved in early childhood education, housing support, or any of our other programmes, you'll see the tangible results of your work.
YWCA Canberra offers: Flexible working options to support work-life balance Opportunities for professional development and further study through our in-house registered training organisation.
Salary packagingoptions that canimprove your take-home pay by $5 K annually Generous parental leave entitlements, 3 days extra paid annual leave between Christmas and New Year, annual flu vaccinations.
Access to Employee Assistance Program for guidance and counselling Join Canberra's ONLYEmployer of Choice for Gender Equality (WGEA).
How to Apply Visithttps://ywca-canberra.org.au/about-us/careers/ to access the position description and job demands checklist.
All applications will be reviewed upon submission and applicants may be interviewed and appointed prior to the closing date.
Make a difference with us.
At YWCA Canberra, we've been championing change since 1929, empowering women and promoting gender equality for nearly a century.
Our legacy isn't built on words alone—it's rooted in real action.
Every day, we transform lives through our community services, affordable housing programs, early childhood education, and leadership initiatives.
Whether it's providing a safe home through YHomes, supporting survivors of domestic violence, or nurturing the next generation of leaders, we walk the talk.
Our impact is tangible, and our commitment to building an inclusive, equitable future remains stronger than ever.
YWCA Canberra reserves the right to close this role early if a suitable candidate is found prior to the closing date.
YWCA Canberra is committed to the safety of children and young people.
As such, successful applicants will be required to participate fully in all child protection risk management recruitment processes and ongoing character checking and assessment processes.
YWCA Canberra is an equal opportunity employer.
People from diverse backgrounds and with diverse life experiences are encouraged to apply.
We specifically encourage Aboriginal and Torres Strait Islander people to apply.
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