Data Center Operations Specialist
3 days ago
About Microsoft
Microsoft's Cloud Operations & Innovation (CO+I) is a global team of experts who power the company's cloud services, including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. With over 200 data centers in 32 countries, our infrastructure is built upon and managed by subject matter experts working to support services for more than 1 billion customers and 20 million businesses worldwide.
A Career with Growth Opportunities
In this role as a Data Center Technician, you will play a key part in delivering the core infrastructure and foundational technologies for Microsoft's online services. You will have the opportunity to deepen your understanding of data center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarize yourself with security and data management procedures, and accelerate your career growth in the process.
About the Role
This position offers a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as opportunities for professional growth and development through training and certifications. As an IT Infrastructure Deployment Expert, you will be responsible for staging, setting up, and performing hardware deployments, troubleshooting and diagnostics on equipment, and performing hardware decommissions for simple changes and refreshes following Standard Operating Procedures.
Key Responsibilities
- Perform diagnostics and troubleshooting following standard procedures, quickly identifying the cause(s) of issues and replacing faulty components with minimal customer and business disruption.
- Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
- Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
- Assist and provide guidance to other technicians to complete challenging or complex tasks.
- Complete required training aligned to the role and workload; observe more experienced technicians to gain hands-on experience and relevant on-the-job training.
- Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
Benefits
Micorosoft offers a comprehensive benefits package, including industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, generous time away, giving programs, and opportunities to network and connect. Our culture values respect, integrity, and accountability, and we strive to create a workplace where everyone can thrive at work and beyond.
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