Achieving Customer Satisfaction

2 weeks ago

Melbourne, Victoria, Australia beBeeSolution Full time $80,000 - $160,000
Customer Success Professional

As a Customer Success Professional, you will take full ownership of ensuring customers' success throughout their entire journey. Your key responsibilities will include:

  • Stakeholder Management: Effectively communicate and manage project stakeholders to guarantee seamless delivery of client solutions.
  • Project Coordination: Assist with the management of non-standard solution projects, overseeing pre-planning, detailed design, procurement and installation within data centres.
  • Solution Delivery: Lead the provisioning of customer solutions, coordinating with facilities teams and external contractors to ensure all tasks are delivered on time.
  • Performance Reporting: Manage and deliver performance reports related to solution provisioning according to an agreed schedule.
  • Service Reviews: Participate in regular client service review meetings to discuss performance metrics and service improvements.
  • Vendor Management and Procurement: Handle vendor quotes, create purchase orders, and approve invoices to ensure smooth delivery of customer solutions.

Requirements

• Proven track record in project coordination with ability to apply skills effectively in mission-critical environment.

• Highly developed communication skills with ability to engage and manage diverse stakeholders.

Benefits

As a valued member of our team, you can expect a competitive compensation package, comprehensive benefits, and opportunities for career growth and development.

Others

We strive to provide a positive and inclusive work environment that fosters collaboration, creativity, and innovation.

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