Technology Support Specialist

6 days ago

Sydney, New South Wales, Australia beBeeService Full time $60,000 - $80,000
About the Job

This role forms part of our Technology team, delivering exceptional customer support to staff across multiple locations in Sydney and Melbourne.

As a Service Delivery Expert, you will play a crucial role in providing seamless technology assistance for end-user devices and corporate office equipment.

You will be the first point of contact for employees seeking assistance via phone or email, handling routine inquiries and advanced problem management to ensure our technology runs smoothly.

  • Provide 1st and 2nd level technology support for staff, contractors, and third-party providers across multiple physical locations.
  • Manage and triage multiple incoming priorities effectively by understanding clients' needs and meeting service level requirements.
  • Apply in-depth knowledge of desktop and laptop internal/external components and lifecycle.
  • Complete regular visits to sites and actively engage with staff.

We're looking for someone who is passionate about technology and dedicated to delivering outstanding support. If this sounds like you, we'd love to hear from you.

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